Operations Agent - SFO (Part-Time)

Job Description:

Department:

Ground Operations

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

*** For external applicants only:
(1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of California.
(2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inperson
and not selected for the Operations Agent position at SFO within the last 12 months.***

Pay & Benefits: Pay of $21.46 per hour*, with the opportunity for future increase per applicable collective bargaining agreement wage scale based on time in position. Opportunities for overtime and shift premiums.

Benefits youll love:

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)

• Southwest will help fund your Retirement Savings Plan, which includes a dollarfor-dollar 401(k) Company match contribution up to 10 of your eligible earnings**

• Potential for annual profit-sharing contribution in the Southwest Retirement Savings Planu2014when Southwest profits, you profit***

• Competitive health insurance for you and your eligible dependents

• Southwest offers health plan coverage options that start from the first day of employment. You&39;ll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.

• Explore more benefits youll love: https://careers.southwestair.com/benefits

The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to whats important in their lives through friendly, reliable, and low-cost air travel. Our Operations Agents carry out important tasks "above the wing" in the airport, including finalizing details of the weight and balance of aircraft, providing an efficient and hospitable boarding experience for Customers, and coordinating with other workgroups to facilitate a flights departure. They play a quarterback role in readying a flight for departure while providing Southwest Hospitality to both Internal and External Customers daily. Operations Agents are strong communicators who enjoy working as a part of a Team in a dynamic, safe environment. Check out what a day as an Operations Agent is like: swa.is/DayWithOpsAgent

Additional details

This is a part-time opportunity. At Southwest, Part-Time Employees generally work 32 hours over 5 days, but schedules are determined in accordance with a seniority-based bidding process.

New Hires will complete 4-6 weeks of training. Training will consist of 8-hours of classroom or on-the-job training over 5 days each week.

After completing training, Part-Time New Hire work weeks will consist of 6.5-hour shifts over 5 days, with the potential for mandatory overtime.

This role is part of a Collective Bargaining Agreement (CBA), and it includes working assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays.

U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.

Responsibilities

Provides friendly service to and maintains positive relationships with all internal and external Customers
Works in a cooperative spirit to ensure the success of our Company
Responsible for providing legendary Customer Service to people boarding the aircraft by coordinating Ramp, Operations, Provisioning and servicing aircraft to ensure on-time departures and quick turnarounds and to make up time on delayed flights
Works in airport operation office, gate area, jetways and air freight facilities. May be exposed to a wide variety of weather conditions and jet and machinery noise and fumes. Opens and closes the stations, advising Dispatch of same
Handles Station AMS and radio communications traffic as needed
Coordinates loading and unloading of aircraft by monitoring ramp activities
Answers station operations&39; telephones
Advises Gate Agents when boarding will begin
Prepares dispatch release forms and collects weather reports from Ops Suite for the Crew
Arranges for fueling of aircraft as required
Prepares weight and balance forms. Advises Dispatch, FLIFO and Stations of flight departures / arrivals
Closes out flights; files and maintains accurate flight papers. Ascertains that aircraft are properly cleaned and provisioned prior to departure
Coordinates special services needed on aircraft such as servicing lavatories, cabin grooming, wheelchairs for Customers and special emergency cleaning
Operates boarding bridge, coordinates boarding and deplaning Customers
Works with Gate Agents in expediting the check-in process, collects boarding passes and/or electronic boarding data, and verifies boarding counts
Checks baggage, when necessary. Uses jetway stairs frequently to carry items from jetway to ramp
Writes and submits irregularity reports as required. Checks cargo on hand to see that it is properly logged and accounted for. Checks that all board mail and Company material is dispatched and sent to indicated Stations
Receives, refers, or makes paging calls and makes paging announcements, as appropriate. Keeps other station personnel advised of flight movements, weather conditions, and irregular operations
Prepares statistical reports to record information from trip papers. Operates equipment for flight information display systems and updates system when operationally necessary
Properly maintains and wears the uniform by Company regulations and presents a neat and professional appearance while on duty
Provides friendly service to all co-workers and Customers. Performs special task or assignments as delegated by Supervisor or Station Management personnel
Responsible for ground security and assuring operations follow security procedures
May perform the duties of a Freight Agent. Further information can be found in the Freight Agent PAQ
Must be able to meet any physical ability requirements listed on this description
May perform other job duties as directed by Employee&39;s Leaders

Knowledge, Skills and Abilities

Ability to work well with others as part of a team, meet the public, and work under stressful situations
Must be GSC qualified
Must comply with DOT drug and alcohol testing program
Ability to read documents, follow instructions, learn and understand ramp operations procedures, rules and regulations
Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job
Must successfully complete Operations Agent training program with a 90 or greater average and evaluation / probationary period
Must be aware of hazardous situations and be able to handle emergencies as needed
Able to work under pressure and handle many functions at once with many different offices and/or groups of people
Must work under tight time constraints to accomplish quick turns of aircraft
Must possess good written and oral skills
Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement
Must be able to effectively communicate verbally by telephone, face to face and public address systems
Must be able to be alert to moving vehicles or aircraft and use radio equipment
Must be able to communicate information and instructions verbally or via radio equipment

Education

No education requirement

Experience

Preferred: Two years of airline/military related work experience in ramp/operations/provisioning functions

Licensing/Certification

Must be able to obtain a SIDA badge and meet all local airport requirements
Must possess a valid state motor vehicle operator&39;s license
May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights

Physical Abilities

Must be able to lift and move items of 70 pounds and/or more
Must be able to climb, bend, kneel and stand on a frequent basis and for extended periods
Must be able to carry heavy items up and down jetway stairs
Must maintain the ability to wear prescribed uniforms

Other Qualifications

Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
Ability to work shift work and/or overtime
Foreign language skills are desirable, but not required

*The pay amount doesnt guarantee employment for any particular period. **401(k) Company match contributions are subject to the plans vesting schedule. Match contributions may vary based on the position.

***Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company.

Pay Rate:

$21.46

Southwest Airlines is an Equal Opportunity Employer.
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Job Posting End Date
06/26/2025

Job Ident #: R-2025-56091

Company Details

Southwest Airlines

P.O. Box 36647-1CR
Dallas, Texas 75235 USA
www.southwest.com

With an extensive network, we serve more than 90 destinations throughout the United States, Mexico, and the Caribbean. Combined, we operate more than 3,800 flights a day including more than 500 roundtrip markets.

Benefits:
TBD

Supported Manufacturers:
Boeing

Supported Models:
737-300
737-800
737 MAX 8

(Job and company information not to be copied, shared, scraped, or otherwise disseminated/distributed without explicit consent of JSfirm, LLC)

Job Info

Location

San Francisco, California, United States

Type

Contractor

Company Details

Southwest Airlines

P.O. Box 36647-1CR
Dallas, Texas 75235 USA
www.southwest.com