PJ Helicopters is a family-run, world class, precision helicopter lift service operating nationwide. Since 1970, PJ Helicopters has focused heavily on customer satisfaction and safety to reliably deliver. With over 30 aircraft, PJH primarily serves the utility, forestry, and construction industries.

Additional industry sectors we regularly fly for and with includes: defense support, research and development, experimental flight testing, data acquisition, film-making, hydroelectric construction, oil and gas, communication, aerospace testing and development, and much more.

We are seeking a dedicated and experienced DISPATCHER to join our team at PJ Helicopters and support our Utility Helicopter operations specializing in construction and firefighting. The Dispatcher will play a crucial role in ensuring the efficient scheduling and coordination of our aircraft and pilots to meet customer needs. The ideal candidate will have exposure to the aviation business, possess strong organizational skills, and be adept at balancing conflicting priorities in a dynamic environment. This role is essential in maintaining our commitment to providing the best equipment, customer service, and career opportunities for our employees.

1. Schedule Coordination: Efficiently assign aircraft and pilots to various roles, ensuring optimal utilization of resources and adherence to safety standards.

2. Customer Communication: Serve as the primary point of contact for customers, addressing their needs, providing updates, and managing expectations to ensure high levels of customer satisfaction.

3. Operational Planning: Develop and maintain detailed schedules and logs using Microsoft Office, Google Sheets, and SpiderTracks to track flights, maintenance, and crew assignments.

4. Conflict Resolution: Balance conflicting priorities and resolve scheduling issues promptly to minimize downtime and disruptions to operations.

5. Team Collaboration: Work closely with pilots, maintenance crews, and other team members to ensure seamless operations and effective communication across all departments.

6. Data Management: Maintain accurate records of flight schedules, customer requests, and operational activities to support reporting and decision-making processes.

7. Compliance and Safety: Ensure all scheduled operations comply with regulatory requirements and company safety policies.

8. Continuous Improvement: Identify opportunities to improve scheduling processes and operational efficiency, contributing to the overall success and safety of the companys operations.

9. Performs other related duties as assigned.

* Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. *

Competencies:

1. Excellent verbal/written communication skills

2. Client/Customer Focus

3. Strong Computer/MS Office Skills, especially Excel / Google Sheets / OneDrive

4. Organizational skills/attention to detail

5. Problem-solving/Decision-making skills

Required Education and Experience:

1. High school diploma or GED.

2. 3-5 years of related experience.

Preferred Education and Experience:

1. Bachelor’s degree in related field.

2. Experience managing projects, scheduling, or customer service in a similar type of environment.

3. Additional relevant vocational coursework or certifications.

Medical

Dental

Vision

401k match

Life Insurance

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, national origin or ancestry, sex (including gender, pregnancy, sexual orientation, and/or gender identity), age, disability, genetic information, veteran status, and/or any other basis protected by applicable federal, state or local law.We are an Equal Opportunity Employer, including disability and protected veteran status. We prohibit all types of discrimination and are committed to providing access and equal opportunity for individuals with disabilities. For additional information or if reasonable accommodation is needed to participate in the job application, interview, or hiring processes or to perform the essential functions of a position, please contact us the Company’s Human Resources department.