AW609 Integrated Logistic Support Engineer

Duties and Responsibilities:

of

Time Pre-TC

1

Review Vendor support contracts to ensure adequate in service is included and liaise with P&SC as necessary to incorporate revisions.     Track status and maintain KPI of same.   

25

2

Review Vendor CMM’s for adequate content on behalf of CS&S.     Liaise with engineering to complete reviews and with P&SC to incorporate revisions and finalize approvals.     Track status and maintain KPI of same.   

20

3

Identify Suppliers parts that are to be considered spares and process request to codify them for internal management/orders.

5

6

Manage the overall list of AW609 special tools and identify those that are to be part of the customer IPL.  Acquire / update costs on an ongoing basis.     Support the tools program for AWPC P145 maintenance capability.

10

7

Define requirements /Coordinate the content and acquisition of AW609 spares required to support the customer.  Monitor IPL part numbers for changes or updates due to CR’s and any other applicable causes & maintain IPL currency.  Develop and maintain IPL’s for additional customers as necessary.     Monitor all spares orders status on an ongoing basis.

20

8

Participate in Change Request(CR) meetings to monitor proposed design changes and product improvements, prioritizing those initiated by Customer Service or with impact on in service operation. Coordinate with Engineering as necessary to initiate and follow up on change requests in process accordingly. Track status, prepare reports and presentations for the team and management as required.  

10

9

Manage other activities as assigned.

Coordinate with equivalent functions in other geographies

10

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                                                                                                TOTAL:

100

Bachelor’s Degree in Industrial Engineering (Aeronautics/Mechanics/Electronics/ Aircraft Maintenance/ Aviation Management) or an industry standard quality background with associated certifications. 

• 3 or more years of experience in Customer Support related roles with Integrated Logistics/Logistics Support Analysis experience
• Thorough understanding of aircraft maintenance processes.
• Knowledge of the AW609 is a plus.

- Superior problem solving

- Able to work independently with some assistance and make judgment calls regarding maintainability issues 

- Strong leadership and teamwork principles

- Ability to communicate professionally in written responses to e-mails and submitting reports

- Pro-activity and ability to work under high demand environments and comfortable in the dynamic atmosphere of a product organization with a rapidly expanding customer base

- Prepared for frequent travel with some extended stays.

- Ability to Multi – Task 

- Strong Customer Service values.

- Integrity and Professionalism

- Assertiveness and willingness

- Initiative, motivation and commitment 

- Multi-cultural awareness

- Ability to build collaborative working relationships

- Good presentation skills

- A continuous improvement mindset