Job Description

Company Overview:

Are you ready to see your career take flight? At GE Aerospace, we believe the world works better when it flies. We are a world-leading provider of jet engines, components, and integrated systems for commercial and military aircraft. We have a relentless dedication to the future of safe and more sustainable flight and believe in our talented people to make it happen.

Role Overview:

• Located at the customers to support the customer: A GE Aerospace Field Service Engineer (FSE) is primarily based as the customer location, supporting them with on-site technical troubleshooting and fleet management problem solving. 

• Provide Leadership and Technical Support:  Offer technical direction and assistance to the customers operation, inspections, maintenance, and repair of assigned fleets.​

• Customer Advocacy: Deliver prompt, effective solutions that address customer issues and exceed their expectations, driving loyalty and long-term partnerships.

• Monitor and Improve Reliability: Track reliability and on-wing performance, including significant events, engine removals, delays, and cancellations. Influence airline stakeholders to implement critical reliability improvements.

• Enhance Maintenance Planning: Influence maintenance planning to ensure the stability of the aircraft engine fleet.​

• Evaluate Maintenance Effectiveness: Review the effectiveness of maintenance actions to identify opportunities for improvement.​

• Apply FLIGHT DECK: Utilise our FLIGHT DECK principles to deliver continuous improvement, identifying proactive reliability enhancements.

• Data Analytics and Reporting: Produce data analytics and timely reports on fleet status, program updates, events, and trends for key internal stakeholders.​

• Proactive Maintenance Recommendations: Provide recommendations for proactive maintenance based on engine performance analytics.​

At GE Aerospace, our Field Service Engineers (FSEs) are the embodiment of our core behaviors: Respect for People, Continuous Improvement, and being Customer Driven.

• Respect for People: As an FSE, you’ll foster a collaborative environment with our customers, building strong relationships and trust. You’ll be the technical on-site representative for GE Aerospace.

• Continuous Improvement: We’re committed to excellence and constantly seek ways to enhance and improve technical performance.

• Customer Driven: Understanding, prioritizing, and communicating the needs of our customers is at the heart of our field service team .  Delivering prompt, effective solutions that exceed customer expectations, driving long-term partnerships.​

Ideal Candidate

The ideal candidate FSE embodies our mission by being embedded at the customer’s site and delivering exceptional service and support. Operating remotely from GE Aerospace hubs, they collaborate with our business and the customer to resolve technical challenges and drive success in direct support of the customer’s fleets.

Required Qualifications

• A Bachelor of Engineering or technical degree from an accredited university or college (or work experience in relevant fields)

• Experience working in airline operations or maintenance planning, engineering, aviation propulsion, or another related field.

• Technical expertise in aircraft engine or turbomachinery equipment.

• Experience using software or data analytics to make informed technical decisions and to provide recommendations to the customer or other key internal stakeholders.

• Strong oral and written communication skills with the ability to forge deep relations at all levels, not only with key internal stakeholders but also with the customer

Preferred Qualifications

• Demonstrated proficiency in maintenance, repair, troubleshooting, shop operations and testing of jet engines

• Strong oral and written communication skills

• Strong interpersonal and leadership skills

• Proven analytical and quality improvement ability

• Ability to make formal presentations to all audiences

• Ability to work with all levels of maintenance, engineering, and management

• Project management and Lean and/or 6 Sigma experience

• Demonstrated ability to lead and influence customer and peers

• Fluent in English – proficiency in local language an advantage

At GE Aerospace, we have a relentless dedication to the future of safe and more sustainable flight and believe in our talented people to make it happen. Here, you will have the opportunity to work on really cool things with really smart and collaborative people. Together, we will mobilize a new era of growth in aerospace and defense. Where others stop, we accelerate.

Additional Information