Analyst/Senior Analyst, Customer Experience Industrial Engineering

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

• This position will be responsible for process improvement, capacity modelling, and operational analysis. Works closely with airport leadership and the Headquarter teams on providing inputs for airport strategy.
• This job is a member of the Airport Solutions Team within the Airport Operations Division.

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.  Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Facilitates process improvement projects along with identifying continuous improvement opportunities
• Constructs data collection plans and time studies to measure the workload and capacity of airline processes
• Uses qualitative and quantitative observations/data to develop strategy recommendations, evaluate root causes to problems, and create model inputs that drive resource, staffing, and schedule decisions
• Works closely with all levels of airport personnel to explain analysis, provide support, evaluate changes, and achieve buy in to processes and practices
• Collaborates across many work groups to ensure all changes are sustainable
• Understands and explains how changes in policy, procedure, or technology would affect a process or capacity model
• Uses data analytics and visualization to drive business decisions
• Builds and recommends strategies to optimize staffing, ground time, and connection efficiencies
• Develops timelines and oversees projects from beginning to implementation
• Understands lean six sigma methodology and drives continuous improvement thinking at American Airlines
• Ability to travel up to 40 of the time
   

Minimum Qualifications- Education & Prior Job Experience

• Bachelors degree in Engineering or related technical degree
• 3+ years of Continuous Improvement experience, Industrial Engineering experience or other related experience.

Preferred Qualifications- Education & Prior Job Experience

• Demonstrated ability to compile and summarize large sets of data using SQL or Python
• Experience working with union or frontline level employees
• Capacity or resource modelling experience
• Lean Six Sigma Green Belt Certification

Skills, Licenses & Certifications

• Knowledge of Microsoft Office software, including Excel, Word and PowerPoint
• Strong leadership and organizational skills
• Excellent quantitative and analytical skills with an aptitude for problem solving
• Ability to work effectively, meet deadlines, and shift priorities appropriately in a fast-paced, dynamic work environment with great attention to detail
• Ability to work independently with minimal supervision 
• Ability to effectively communicate both verbally and written with all levels within the organization

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.