Are you ready to love your job? The adventure begins right here, with you, at SITA.

The Associate Field Engineer is responsible for performing maintenance, repairs, and installations at customer sites. This role supports senior engineers in delivering reliable service to maximize customer satisfaction. Key responsibilities include assisting with process and procedure improvements, managing tools and equipment, and completing training on specific systems and technologies. Working under the guidance of experienced team members, the Associate Field Engineer contributes to team objectives and continuous improvement.

WHAT YOU WILL DO:

• Provide assistance to the System Administrator in the day-to-day operations of the SITA system at airports, including customer software updates, airline terminal emulator installations, work orders, and other system enhancements.
• Troubleshoot and diagnose software and hardware faults on all equipment, such as servers, routers, switches, workstations, and peripherals.
• Carry out workshop repairs and preventative maintenance on all peripherals, including diagnostics, board replacement, and mechanical repairs where possible.
• Submit reports and complete work orders in a timely and effective manner.
• Ensure the proper functioning and maintenance of all IT equipment and services for customers.
• Respond to Service Desk requests onsite as quickly as possible and within the agreed SLAs and customer contracts.
• Act as the customer’s Single Point of Contact (SPOC) when needed, coordinating onsite interventions with the customer, Service Desk, and internal teams.
• Monitor and manage the replacement of faulty items and spare parts.
• Report and escalate any issues to the appropriate SITA escalation points.

WHO YOU ARE:

• Minimum of 1 year of experience in onsite support activities and repairs of PCs, printers, and LAN/WAN equipment.
• Proactive and not afraid of "trying fast-fail fast."
• Must have experience dealing directly with external customers and delivering to SLAs.
• Experience working at customer locations.
• Experience in the Airport/Airline industry is preferred.
• Basic to intermediate proficiency in English.
• Flexibility to work in a 24/7 shift schedule at the airport.

NICE-TO-HAVE:

• Basic technical support or IT certifications (e.g., CompTIA IT Fundamentals (ITF+), CompTIA A+).
• General equipment or systems certifications (e.g., CompTIA Network+ or equivalent foundational networking knowledge).

Were all about diversity. We operate in 200 countries and speak 60 different languages and cultures. Were really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what its like to join our team and take a step closer to your best life ever.

🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

🚀 Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!

🙌 Competitive Benefits: Competitive benefits that make sense with both your local spanet and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.