Duties & Responsibilities:

• Assist in configuring and maintaining IT infrastructure, including servers, storagen and network devices.
• Perform onsite hardware installation, network patching, and troubleshooting.
• Support on-premises and hybrid infrastructure solutions.
• Assist in administering Office 365, Active Directory, and enterprise applications
• Monitor system performance and assist in implementing improvements.
• Help troubleshoot hardware, software, and network issues, escalating as needed
• Conduct routine system checks to ensure reliability.
• Follow security best practices and company IT policies.
• Assist in enforcing identity and access management controls.
• Support cybersecurity operations in collaboration with the Cybersecurity team
• Provide Level 1 and Level 2 support for infrastructure-related incidents.
• Maintain IT documentation, including procedures and troubleshooting guides.
• Work with IT teams and business units to support infrastructure projects.

Requirements:

• Minimum 1-3 years of experience in IT infrastructure engineering. 
• Experience with on-premises, hybrid, and cloud infrastructure (Windows & Linux). 
• Understanding of networking concepts (Cisco & Meraki, firewalls, VPNs). 
• Proficiency in Windows client, servers administration and patching using SCCM. 
• Understanding of virtualization technologies (VMware, Hyper-V). 
• Basic knowledge of Microsoft 365, and Active Directory. 
• Experience administering Citrix VDI/Provisioning services. 
• Excellent problem-solving skills and service orientation. 
• Strong customer focus with a proactive, solutions-driven mindset.

Desired Characteristics:

• A self-driven individual who can set priorities and meet project deadlines. 
• Passionate about cloud technologies and automation.
• Strong relationship builder, with excellent communication and collaboration skills. 
• Open-minded, adaptable, and able to facilitate a safe and collaborative work environment. 
• Strong personal values aligned with trust, honesty, alignment, and transparency.