Associate System Engineer - Aviation

JOB SUMMARY:

• Provide systems specific support for all model Falcon aircraft to the command center, field service representatives, service centers, vendors, repair agents and/or customers in regards to his/her related systems
• Provide troubleshooting guidance, answers to technical concerns and questions with regards to his/her related systems
• Collaborate actively with coworkers and all customer service departments including Dassault Aviation;
• Monitor system / component failures and usage to identify potential fleet issues

PRINCIPAL DUTIES/RESPONSIBILITIES:

• Provide support to the Command Center, Field Service Representatives, Service Centers, Vendors, Repair Agents and/or Customers to resolve issues including but not limited to AOG support
• Act as a focal point for all DFJ departments providing input on technical issues related to systems support
• Attend and/or prepare regular meetings as necessary
• Review documentation for technical accuracy, spelling, grammar, and readability prior to customer release
• Validate service bulletins and maintenance procedures with W/H customers and/or DAS facilities on behalf of Dassault Aviation
• Collaborate actively with coworkers within DFJ Engineering Support and Dassault Aviation
• Track, monitor, and report findings for special investigations of failed equipment in coordination with Dassault Aviation
• Support the DFJ model specialist as required for system based technical issues
• Support the investigation efforts of NFF and DOA parts

MINIMUM REQUIRED QUALIFICATIONS

• Education
  • BS Degree with emphasis on aviation industry;
  • Equivalent education may be considered

• Experience
  • One year of experience in supporting technical aspects of aircraft

• Skills and abilities
  • Strong troubleshooting skills                                     
  • Multitasking and priority management skills
  • Ability to read wiring diagrams and aircraft schematics
  • Must be fluent in English with excellent written and verbal communication skills
  • Must possess the ability to be a team player with a cooperative and helpful nature
  • Strong computer skills with intermediate proficiency in using Microsoft Office programs   
  • Able to manage standard projects / tasks with supervision
  • Ability to find solutions and/or alternatives/workaround in the best interest of our customers and the company

ADDITIONAL DESIRED QUALIFICATIONS:

Experience

• A&P license or equivalent experience strongly suggested
• Experience with Falcon aircraft or Business Jet Support experience
• Experience in Customer Support
• Experience in system/component failure analysis and/or aircraft system maintainability and reliability analysis

Skills and Abilities:

• Familiarity with French Language
• Knowledge of Federal Aviation Administration (FAA) regulations
• Knowledge of aircraft systems
• Knowledge or experience with 3D design software (i.e. CATIA V4/V5)

PHYSICAL DEMANDS AND WORKING ENVIRONMENT:

• Typical climate controlled office environment including a cubicle (workstation), phone, and computer.
  • Domestic and international travel is required when necessary to accomplish the responsibilities of the job (approximately 5-10% travel).