Aviation System Engineer

JOB SUMMARY:

The Systems Engineer will provide systems specific support for all model Falcon aircraft to the Command Center, Field Service Representatives, Service Centers, vendors, repair agents and customers in regards to their related systems. This includes troubleshooting and answering technical concerns/questions in regards to their related systems. Monitor system/component failures and usage to identify potential fleet issues, providing feedback to improve.

PRINCIPAL DUTIES:

• Provide support to the Command Center, Field Service Representatives, Service Centers, vendors, repair agents and/or customers to resolve issues including AOG support
• Act as a focal point for all Dassault Falcon Jet (DFJ) departments providing input on technical issues related to systems support
• Attend/prepare regular meetings
• Provide feedback, make recommendations regarding product improvements to program management
• Review documentation for technical accuracy, spelling, grammar and readability prior to customer release
• Collaborate actively with coworkers within DFJ Engineering Support and Dassault Aviation (DA)
• Validate service bulletins and maintenance procedures with W/H customers/Service Center facilities on behalf of DA
• Track, monitor and report findings for special investigations of failed equipment in coordination with DA
• Deliver information to customers through letters, articles and presentations (seminars, customer meetings)
• Support DFJ model specialist as required for system based technical issues
• Support investigation efforts of NFF and DOA parts
• Develop/deliver presentations at customer meetings and company seminars

MINIMUM REQUIRED QUALIFICATIONS

• BS degree with emphasis on aviation or equivalent experience
• Three (3) years of experience in technical aspects of aircraft support/system design
• Proper system knowledge and good judgement in problem solving
• Multitasking and priority management skills
• Ability to read wiring diagrams and aircraft schematics
• Fluent in English with strong written and verbal communication skills
• Team player with a cooperative and helpful nature
• Strong computer skills and proficient in using Microsoft Office
• Able to manage standard projects/tasks without supervision
• Ability to find solutions and/or alternatives/workaround in best interest of customers and the company
• Completed a presentation training
• Developed and presented material for customer seminars/support meetings

ADDITIONAL DESIRED QUALIFICATIONS:

• A&P license or equivalent experience strongly suggested
• Experience with Falcon aircraft or Business Jet Support experience
• Experience in Customer Support
• Experience in system/component failure analysis and/or aircraft system maintainability/reliability analysis
• Completed an exchange program with DA counterparts
• Familiarity with French language
• Knowledge of Federal Aviation Administration (FAA) regulations
• Knowledge of aircraft systems
• Knowledge or experience with 3D design software (CATIA V4/V5)

Working Conditions:

Office environment

Domestic and international travel when necessary to accomplish job responsibilities (5-10% travel)