Customer Services Engineer, AutoFlight/Navigation Systems

Job Description:

An exciting opportunity for an Avionics support engineer (m/f) has arisen within Airbus Commercial Aircraft (1SYAF). 

As the successful candidate you will join the team in charge of the in-service AIRBUS A/C fleet, engineering support for Auto Flight, Navigation, Communication & Datalink Systems (ATA22/23/34/46) & Handling Qualities Analysis, within the In-Service Engineering Centre Of Competence (COC), “1S” siglum/organization. 

You will be part of a dynamic team of engineers providing technical assistance for Avionic Systems to Airbus Customers for the complete in-service fleet of Airbus Commercial Aircraft. With Safety and Customer Satisfaction at the heart of its missions, the team ensures timely responses and recommendations to daily queries/reports, as well as technical onsite assistance whenever required. On a daily basis, you will be in direct contact with our Customers and a significant number of internal and external stakeholders (Design Office, Continued Airworthy office, Ground/Flight Test team, AOG technical center, Chief Engineering, Programs, Manufacturing, Warranties, Vendors ...). At any time, you will be the &34;Voice of the Customer&34; within the Airbus organization. 

If you are customer oriented 

If you like working in a team, with customers, suppliers and many other stakeholders beyond teams/departments, 

If your want to work in a multi-cultural environment, 

If you want from very short term (hours) to very long term (years) technical challenges, learning continuously, 

If you like dynamic environment, 

JOIN US!

What you will be doing – Tasks & Responsibilities: 

As avionics system engineer, you are accountable for responding to customer queries on daily queries/reports regarding the recording systems (Auto Flight, Navigation, Communication & Datalink Systems), for the whole Airbus commercial fleet and all customers, on time & quality, 

You will analyze all in-service events to identify potential impacts on safety, airworthiness, reliability, quality, cost of ownership, passenger and crew comfort, as well as operational costs. 

You will be the &34;voice of the customer&34; for the proposed solutions.

You will regularly meet & discuss with customers (from technical meeting to Worldwide symposium) to provide technical information. 

You will prepare and publish technical documents to customers. 

You will participate to technical forums.

In any situation, you will ensure a qualitative communication/marketing of available solutions to operators, 

Using data analytics Airbus tools (typically Skywise Services), you will develop dashboards to provide visibility on Airbus product reliability.

About you, required skills: 

Educated to a 5-years aeronautical engineering degree (or equivalent), 

Experience and/or knowledge of avionics systems, Airline operations knowledge, Service minded and highly customer focused.

Advanced interpersonal skills to work in close collaboration with Multi Functional Teams & external stakeholders, in a multicultural environment, Team player, adaptable, flexible and open to continuous development, Reliable & tenacious, Presentation skills, both oral and written, Negotiation level in English, written and spoken. 

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company&39;s success, reputation and sustainable growth. 

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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