Define the scope, elevate service standards, and create meaningful solutions that drive customer success
Join us and be the driving force behind exceptional service! Take charge of your impact!
TasksYour main tasks include, among others:
- Technical advice for customer service
- Determine new requirements when creating work-scopes for customers and arrange for workshop compliant working documents
- Monitoring and assessing the operating behavior and results (technical and operational) of engines, modules, components and individual parts
- Cooperation with external departments such as flight operations, aircraft maintenance/overhaul, manufacturers, other airlines and customers in a supportive capacity
- Act as the central contact point for the individual production support units (PU) of an engine model and perform technical coordination
- Tracking and investigating complaints and faults and authorizing appropriate remedial action, including limit extensions
* All other duties as assigned or required
Join us!
Lufthansa Group is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws.
Our Purpose
The Lufthansa Group connects people, cultures, and economies in a sustainable way.
Our Philosophy - Diversity, Equity, Inclusion, and Belonging is a part of our DNA which enables us to remain innovative and competitive
We are committed to embracing diversity of backgrounds and perspectives, creating equitable opportunities and experiences for all, and fostering an inclusive culture that allows everyone to be their authentic selves.
BenefitsEmployee Assistance Program
Flight privileges, 15-20 Vacation Days, 401k plan, Commuter Benefits, Education, Employee Assistance Program, Family Policy, Flex Holidays, Healthcare, Life Insurance, Long Disability, Short Disability, up to 60 Sick Days
RequirementsThe ideal Customer Support Engineer must fulfill the following requirements:
- High school diploma/GED required
- Bachelor’s degree in engineering, preferably in the field of aircraft or engine construction required
- 3-5 years of experience engineering on commercial aircraft engine types desirable
- Fluency in English required
- MS Office as user
- Excellent business sense
- Excellent cost consciousness
- Excellent detail oriented
- Excellent innovation
- Excellent communication skills
- Excellent problem solving
- Excellent productivity driven
- Excellent safety and security
- Excellent customer service
- Excellent commitment
- Excellent teamwork
- Assessment screening
- Willingness to travel
- Shift work / overtime
- Manage high stress levels
- Must possess a legal work permit in the U.S.
* CV/Resume required
* Company may provide relocation assistance
CompanyAbout Lufthansa Technik Engine Services, Inc.
Lufthansa Technik Engine Services, based in Tulsa, Oklahoma, is the Engine Center of Excellence in the Americas for the Lufthansa Technik Group. As part of the global Mobile Engine Services (MES) network, we offer specialized repairs and maintenance both in-shop and on-wing for customers worldwide. Additionally, we are an OEM-authorized overhaul facility for Rolls Royce corporate jet engines providing midlife, overhaul, and repair services, as well as a field service team that performs maintenance at customer locations around the globe. As a member of the Lufthansa Technik Group, Lufthansa Technik Engine Services stands out as a top employer in the Americas, offering a unique benefits package tailored to our region, competitive wages, best-in-class training, and the opportunity to work and train with a global team.
