Job Description

Essential Responsibilities:          

• Provide technical response and assistance in a timely manner to the customers in the operation, inspection, maintenance, and repair of product lines
• Respond to phone calls and emails from customers and GE Field Service Engineers (FSE) to resolve field issues
• Assist the customer with Aircraft on Ground (AOG) spare part support and issue resolution
• Facilitate meetings with cross function focal for AOG recovery plan
• Manage escalations that arise during operations
• Lead collaboration with counterparts and partners, make sure flowless turnover and continuous process improvement

Qualifications/Requirements:

• Bachelor’s degree from an accredited university or college with at least 8 of experience in aviation industry is required
• Must be fluent in Chinese and English
• Proficient in MS Office applications, such as Excel and PowerPoint
• Must be highly motivated, self-directed individual with a strong work ethic and proven abilities to manage multiple projects simultaneously
• Proven ability to establish productive working relationships in a cross-functional team environment
• Proven written and verbal communication skills
• Effective problem identification and solution skills

Desired Characteristics:

• Humble: respectful, receptive, agile, eager to learn
• Transparent: shares critical information, speaks with candor, contributes constructively
• Focused: quick learner, strategically prioritizes work, committed
• Leadership ability: strong communicator, decision-maker, collaborative
• Problem solver: analytical-minded, challenges existing processes, critical thinker

Additional Information