Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.As a Digital Product Designer at Air Canada, you will work closely with digital product managers, product owners, developers, designers, company leaders, and business partners to create industry-leading digital experiences across our Air Canada and Aeroplan digital channels that delight customers and help grow our business.
Responsibilities:Work in close collaboration with cross-functional teams to design and deliver exceptional digital experiences across our digital channel products.Create user-centered designs by considering user feedback, usage data, user research and technical constraints/opportunities and business value.Interpret usability testing, user research, and analytics to uncover insights, identify gaps, and inform product roadmaps.Facilitate and/or participate in the discovery and planning of new products and features, driving the design vision across digital channels.Communicate complex design solutions by creating process flows, wireframes, prototypes, and high-fidelity mockups.Demonstrate knowledge of the end-to-end iterative product design process (discovery, definition, development and delivery)Articulate the “why” behind your designs and rally support for solutions that delight customers and drive business growth.
QualificationsExperience designing and launching complex digital experiences (web apps, mobile apps)3+ years’ experience as a digital product designer, ideally with expertise designing operational business apps.Bachelors degree in design or equivalent work experience launching digital products.Deep understanding of inclusive design principles and a commitment to creating accessible experiences.Expertise in design thinking and human-centered design methodologiesFamiliarity with at least one type of Agile process (SCRUM, SAFe, etc.).Proficiency in design and prototyping tools, such as Sketch, AdobeXD, Figma, etc.Airline, Loyalty or Travel Industry experience a plus, but not required.Must be a team player with ability to work closely with diverse groups and working styles.Autonomous and self-starter able to effectively self-manage priorities.Must embrace an ever-changing environment.Excellent communication and presentation skills able to demonstrate technical and business fluency.Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
Conditions of Employment:Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.
Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.
Diversity and InclusionAir Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
