Innovate to solve the worlds most important challengesThe future is what you make it.
When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers, and doers who make the things that make the future.
That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars. We even make green hydrogen power systems for flying robots (UAVs).
Working at Honeywell isnt just about developing cool things. Thats why all our employees enjoy access to dynamic career opportunities across different fields and industries.
Are you ready to help us make the future?
Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk with a specific focus on PLC-controlled machines and subsystems. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will build internal relationships to expedite complicated cases. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication. You will address systemic coordination issues.
Key Responsibilities
- Be part of a team that is solving complex technical problems for external customers
- Troubleshoot issues related to proprietary software running sortation systems in distribution/fulfillment centers
- Document details pertaining to issues being worked on
- Create and provide training
- Debug software defects and analyze software source code
- Develop software improvements
- Test and implement software changes
- Create root cause analysis documents
You Must Have
- Bachelors degree from an accredited institution in a technical discipline such as the sciences, technology, engineering or mathematics
- At least one year of experience troubleshooting electrical issues
- At least one year of experience reading, reviewing and interpreting electrical schematics
We Value
- Degree in Engineering or Computer Science
- Experience in the automation/material handling industry is preferred
- Ability to mentor/educate Engineers
- Ambitious and able to work with little supervision
- Customer facing experience
- Experience in the automation/material handling industry
- Ability to focus on relevant information and identify and execute on key details
- Experience with C programming languages
- Experience programming and installing Allen-Bradley/Siemens/Modicon/Lenze PLCs
- Experience with SQL, creating queries, and data analysis
- Experience with VFDs, electric motors, and sensing devices
- Experience programming and installing Panel View (HMI)
LI-Onsite
- Ability to quickly analyze, incorporate, and apply new information and concepts
- Demonstrated experience with Knowledge Management & Call Center Management
