Join a team recognized for leadership, innovation and diversityHoneywell is hiring a Field Service Engineer to supporta Samsung semiconductor factory.
The location for this role is: 12100 Samsung Boulevard,Austin TX
This person will be working a compressed shiftschedule.
Your primary responsibilities will be the following:
- Support the development of on-site installation, servicing and repair processes of complex equipment and systems.
- You will support revision and correction of work instructions and customer-facing training guides used by field installation specialists.
- You will drive continuous improvement initiatives in the processes related to field services and product development.
- You will support cross-functional groups to quickly fix any administrative difficulties relating to delivery and installation of proper equipment.
- You will act as an escalation point for Field Service Specialists, Service Engineers, and other stakeholders.
KeyResponsibilities:
- Validate customer request
- Educate customer and field technicians
- Write documentation used by field technicians
- Ensure Right and Fast Delivery
MUST HAVE
- 1+ years technical maintenance/ troubleshooting experience
U.S. PERSONREQUIREMENTS
Due tocompliance with U.S. export control laws and regulations, candidate must be aU.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, orhave protected status in the U.S. under asylum or refugee status or have theability to obtain an export authorization
WE VALUE
- Associates Degree/ military technical training
- Basic Computer skills (MS suite)
- Previous customer service experience
- Good written and oral communication
