The successful candidate will join the SIA Groups IT Infrastructure team. In this role, you will play a pivotal part in driving the transformation of End-User Computing (EUC) through the integration of AI-driven solutions and automation, ensuring a secure, efficient, and future-ready IT infrastructure.
Key Responsibilities:
EUC Project Management and Delivery
• Collaborate with internal teams and external vendors to manage and deliver EUC projects on time and within budget.
• Integrate AI and automation tools to streamline workflows, improve efficiency, and reduce manual tasks.
Administration of Microsoft Technologies
• Administer, maintain, and support Microsoft technologies like Entra, Intune, and O365, optimizing them for performance and security.
• Develop and implement automated workflows for tasks such as user provisioning, patch management, software distribution, and compliance monitoring.
Device Management and Automation
• Manage and administer end-user devices (laptops, smartphones, tablets), ensuring they are secure, compliant, and up-to-date.
• Use automation tools to streamline updates, security patches, and compliance checks, reducing manual effort and improving efficiency.
Technical Troubleshooting and AI-Driven Solutions
• Troubleshoot technical issues related to end-user computing, leveraging AI-powered diagnostic tools to minimize downtime and enhance user experience.
• Use predictive analytics and machine learning models to proactively identify and address potential issues.
Technical Documentation and Knowledge Sharing
• Create and maintain detailed technical documentation, including user guides and training materials, using AI-based knowledge management systems.
• Ensure accuracy and consistency across all documentation with AI-powered tools.
Collaboration and IT Service Delivery
• Work closely with IT team members and other departments to ensure seamless delivery of IT services.
• Foster effective communication and teamwork to achieve shared goals.
Emerging Technologies and Innovation
• Stay updated on emerging technologies, particularly in AI and automation, and evaluate their potential for enhancing IT operations.
• Drive the adoption of AI and machine learning technologies to deliver innovative IT solutions.
Requirements
• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• At least 3 years of hands-on experience in an EUC Engineer or similar IT Infrastructure role.
• Strong troubleshooting skills for resolving complex technical issues.
• Familiarity with IT infrastructure technologies such as Networking, Virtual Desktop Infrastructure (VDI), AWS Cloud, and Information Security.
• Advanced proficiency in Microsoft technologies, including Entra, O365, and Intune.
• Industry-recognized certifications such as MCSE, CCNA/CCNP, AWS, ITIL is prefered.
• Certifications in AI, machine learning, or automation frameworks (e.g., Microsoft AI Engineer, AWS Machine Learning, UiPath) are preferred.
• Excellent oral and written communication skills, with the ability to explain technical concepts to non-technical stakeholders.
• Strong interpersonal skills.
• Passion for delivering exceptional customer service, with a focus on enhancing user experience through AI-driven and automated solutions.
• Proactive in staying updated on emerging technologies, particularly in AI, automation, and EUC, with a commitment to applying these advancements to drive organizational success.
We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.