• Bachelor’s Degree in Computer Science or related IT discipline; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience
• Three (3) years of experience in a production operations environment
• Three (3) years of experience in Amazon AWS Cloud production environment
• Three (3) years of experience coding and scripting in one of the following: Python, Bash, PowerShell
• Three (3) years of experience deploying and operating containerized applications
• Experience deploying scaling, and administering production Kubernetes clusters - Azure Kubernetes Service (AKS) preferred
• Excellent knowledge of Continuous Integration (CI)/Continuous Delivery (CD) and Infrastructure as Code (IaC) automation tools
• Proficient in IT Infrastructure, networking concepts, IT security, server engineering, virtualization, data center tools, processes, and modern event-driven application architecture
• Strong understanding of DR (Disaster Recovery) and HA (highly availability) solutions and their use
• Available for overnight travel (up to 10%)
• In possession of valid travel documents with the ability to travel in and out of the United States
• Able to work flexible hours and be available for emergency responses on short notice
• Must pass a pre-employment drug test
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required. This position is not eligible for visa sponsorship

Preferred Experience and Qualifications

• Four (4) years of experience working as a Linux Systems Administrator or Windows System Administrator
• Four (4) years using a Configuration Management platform: Ansible, Chef, Puppet, Salt
• Experience designing and building critical production solutions which are: implemented as code, fully automated, auto-scaled, fully instrumented, and monitored

• Experience with AWS Connect CCaaS, AWS Lambda compute, AWS Lex, AWS Contact Lens

• Experience designing monitoring and alerting strategies, backup, and disaster recovery
• Experience operating and leveraging hyperconverged computing platforms such as Nutanix and VxRail
• Experience with industry frameworks and methodologies: ITIL/Agile/Scrum/DevOps/SRE

Crewmember Expectations:

• Regular attendance and punctuality
• Potential need to work flexible hours and be available to respond on short notice
• Able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Fun and Passion
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy, and behavioral standards
• Identify safety and/or security concerns, issues, incidents, or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position

Equipment:

• Computer and other office equipment

Work Environment:

• Traditional office environment

Physical Effort:

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Compensation:

• The base pay range for this position is between $105,600.00 and $190,000.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.

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