Mechanical/Propulsion Customer Support Engineer (Field Service Engineer) - Apache

Job Description

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Mechanical/Propulsion Customer Support Engineer (Field Service Engineer) - Apache

Introduction:

Boeing Defence United Kingdom (BDUK), through its Aircraft Support Programme, provides design and sustainment support services to multiple rotary and fixed wing aircraft including, AH-64E, CH-47, C-17, P8-A and E-7. Boeing employs over 2,000 people across the UK at numerous sites, and the company is experiencing solid organic growth.

We are currently looking for an experienced Mechanical/Propulsion Customer Support Engineer (Field Service Engineer) to join the BDUK Long Term Training and Support Service (LTTSS) In-Service Engineering and Supportability team. This will be located at Middle Wallop Airfield , in support to the UK’s fleet of AH-64E Apache helicopters.

Position Responsibilities:

• The Mechanical/Propulsion Customer Support Engineer is primarily responsible for AH-64 Apache Weapons Systems, Propulsion interface System, Drivetrain System, Rotor System, Fuel Systems, Pneudraulics Systems, Environmental Control System, Flight Control System, Landing Gear System and Airframe Structure.
• Lead and provide advice in the execution of maintenance in accordance with the Ministry of Defence (MoD) UK AH-64E ADS, along with Boeing standard procedures, processes, and practices.
• Support the customer by providing procedures, advice and associated technical data to perform in service maintenance, repairs and fault diagnostics.
• Conduct research on technical, operational and quality issues and lead analytical investigations to evaluate user and supplier reported discrepancies that cannot be resolved by the customer.
• As part of the In-Service support function of LTTSS, coordinate between Maintenance Organisations, the Continuing Airworthiness Management Organisation, Engineering Authority, Air Systems Coordinating Design Authority (MESA), suppliers and BDUK functions.
• Provide technical support to company products and perform troubleshooting procedures for multiple systems and resolve maintenance and operational issues.
• Comply with Regulatory Articles, Defence Standards, company policies, processes and procedures for developing maintenance data for post-delivery aircraft modifications and repairs.
• If authorized to do so, design interim and final engineering solutions, including the associated engineering analysis.
• Apply knowledge of technical publications and instructions to provide resolutions to customer queries (e.g. UK Interactive Electronic Technical Manual [IETM], Repair Parts Special Tool List [RPSTL], USG Technical Manuals [TMs], DAP 101C-3101 publications, Wiring Illuminator, Service Modifications[SM], Technical Instructions [TI] and Product Notifications [PN]).
• Apply engineering knowledge of Mechanical system design to analyse, develop and maintain technical data to resolve problems for aircraft components and systems to support safe and efficient operation.
• Actively supporting Cost Reduction Initiative (CRI), Continuous Improvement (CI) and Employee Engagement type events.
• When required, also be directed to conduct “Over and Above” tasking for the benefit of the team and organisation e.g. conduct best practice activity to maintain and improve standards for all Boeing engineering functions.

Basic/ Required Qualifications:

• HNC in Engineering

Preferred Qualifications:

• A significant amount of demonstrated AH-64 Apache (Mk1, D or E model) or Rotary Wing experience and knowledge in aircraft maintenance procedures, practices, engineering drawings, standards and specifications to support the sustainment of AH-64E Apache. This shall cover all aircraft and mechanical systems. Due to the complex integration of the mechanical systems and engines with the data management system, a high level systems knowledge of the avionic/electrical aspects of the AH-64 is desirable.
• An extensive knowledge of repair, maintenance, and retrofit processes and practices.
• Extensive and specialised knowledge of UK MOD / Army aircraft maintenance processes, policies, organisation, capabilities, practices, support resources, preferences, problems, and other constraints in order to effectively represent the customer within the Boeing Company. Knowledge and experience of MoD projects, preferably AH-64 Apache related is advantageous.
• Knowledge of the Manual of Maintenance and Airworthiness Processes (MAM-P), associated MAA Regulatory Publications (MRP) and Defence Standards pertaining to maintenance, aircraft repairs and pre and post-delivery aircraft modifications.
• Extensive and specialised ability to analyse and interpret product data (e.g. Engineering drawings, Part Lists, Supplier data, Wiring Diagrams and Schematics)
• Ability to research and apply engineering principles to determine solutions to technical, operational and quality issues.
• Strong customer focus with the capacity to communicate effectively with relevant stakeholders in order to resolve problems.
• Effective collaboration with team members, other employees and external customers. Placing higher priority on team and organisation goals above personal goals is essential.
• Ability to direct, communicate clearly, delegate and ensure performance of assigned responsibilities and tasks as a project team leader.
• An understanding of financial performance metrics, and ability to apply cost and schedule variance analysis techniques.
• Previous experience with UK MOD Resolve and GOLDesp is desirable.
• An Engineering degree with CEng or IEng registration is desired, or a significant amount of related work experience, or an equivalent combination of education and experience in the field of helicopter depth and fleeted maintenance.

The Boeing benefits package goes above and beyond, focusing on your physical, emotional, financial and social well-being. Here’s a snapshot of what we offer:

• Competitive salary and annual incentive plans
• Continuous learning - you’ll develop the mindset and skills to navigate whatever comes next
• Success as defined by you - we’ll provide the tools and flexibility, so you can make a meaningful impact, your way
• Diverse and inclusive culture - you’ll be embraced for who you are and empowered to use your voice to help others find theirs
• 23 days plus UK public holidays and a Winter Break between Christmas and New Year
• Pension Plan with up to 10 employer contribution
• Company paid BUPA Medical Plan
• Short Term Sickness: 100 pay for the first 26 weeks
• Long Term Sickness: 66.67 of annual salary from 27th week
• 6x annual salary life insurance
• Learning Together Programme to support your on-going personal and career development
• Access to Boeing’s Well Being Programs, tool and incentives
• 6 weeks paternity leave   

Employer will not sponsor applicants for employment visa status.

Relocation:

This position does not offer relocation. Candidates must live in the immediate area or relocate at their own expense.

Work Authorization:

This requisition is for a locally hired position in the UK. Candidates must have current legal authorization to work immediately in the United Kingdom. Boeing will not attempt to obtain Immigration and labour sponsorship for any applicants. Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll.

PLEASE NOTE: The successful candidate will be expected to undergo a Security Clearance Process, which will require 5 years uninterrupted residency in the UK prior to applying.

Export Control Requirements: Not an export control position

Equal Opportunity Employer:

We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are a Disability Confident Committed employer and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.