Job Description

Military Field Service F110-GE-100/129 and TF34 Engine

Company Intro/About Us:At GE Aerospace, we are advancing the future of flight. As a world-leading provider of jet engines, components, and integrated systems for commercial and military aircraft, we are committed to innovation, safety, and quality. Our dynamic and inclusive workplace empowers employees to thrive, collaborate, and make a meaningful impact on the aerospace industry.

Site, Business, OR Functional Area Overview:This role is based at the Portland Air National Guard (ANG) site in Oregon, where we support the F110-GE-100/129 and TF34 propulsion platforms with Operational and Intermediate (O/I) maintenance. Our team fosters a collaborative and supportive environment, prioritizing safety, quality, delivery, and cost (SQDC) in all operations. We are dedicated to advancing aerospace technology while ensuring the highest standards of service and customer satisfaction.

Role Overview:As a Lead Services Specialist 1 - Customer Service Management, you will serve as the primary point of contact for customers, ensuring timely and satisfactory resolution of concerns. This full-time, on-site position is based in Portland, Oregon, with roving support for additional ANG bases. You will manage customer relationships, provide technical and business support, and lead small projects with low risks and resource requirements.

Key Responsibilities:

• Act as the single point of contact for customers in assigned regions, product lines, or coverage areas.
• Establish and maintain customer relationships to provide ongoing technical and business support.
• Utilize in-depth knowledge of technical disciplines and analytical thinking to execute policy and strategy.
• Represent the most direct access to internal functions to support the customer.
• Manage staffing and performance development for direct reports.
• Use judgment to propose solutions for complex manufacturing processes.
• Lead small projects and convey performance expectations to team members.
• Handle sensitive issues and facilitate consensus among team members.

The Ideal Candidate:The ideal candidate is a proactive, detail-oriented professional with strong oral and written communication skills. They thrive in a collaborative environment, are committed to excellence, and demonstrate a passion for continuous improvement.

Required Qualifications:

• Bachelor’s degree from an accredited university or college (or a high school diploma/GED with at least 6 years of experience with F110 and TF34 engine technical support).

Preferred Qualifications:

• Strong oral and written communication skills.
• Demonstrated ability to analyze and resolve problems.
• Ability to document, plan, market, and execute programs.
• Established project management skills.

Additional Information:

• Scheduled Weekly Hours: 40
• Background and drug screening required.
• Physical requirements: Ability to work in a manufacturing or maintenance environment.
• Environmental notes: Exposure to operational and intermediate maintenance settings.

Closing:Joining GE Aerospace means being part of a team dedicated to pushing the boundaries of aerospace technology. Your contributions will have a significant impact on the industry and help us achieve our mission of innovation and excellence. This role requires access to U.S. export-controlled information. Therefore, for applicants who are not asylees, refugees, lawful permanent residents, or U.S. Citizens (i.e., not a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3), otherwise known as a U.S. Person), final offers will be contingent on the ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.

We look forward to welcoming you to our team. Apply today to make an impact!

Additional Job Description

Compensation Grade

LPB1

This role requires access to U.S. export-controlled information. Therefore, for applicants who are not asylees, refugees, lawful permanent residents or U.S. Citizens (i.e., not a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3), otherwise known as a U.S. Person), final offers will be contingent on the ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.

Additional Information

GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunities Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Aerospace will only employ those who are legally authorized to work in the United States for this opening.

Relocation Assistance Provided: Yes