Job Description
At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
Boeing Commercial Airplanes (BCA) has an exciting opportunity for an Operations Center Systems Engineer to join our team in Seal Beach, CA. This position requires flexibility in work hours and shifts. This includes supporting our customers when needed during nights, weekends, and holidays. Generally, the work schedule consists of 7 days on and 7 days off, with shifts typically being 12AM to 12PM or 12PM to 12AM.
The Operations Center Systems Engineer is responsible for troubleshooting various airplane systems problems in real-time for operators around the world. In cases where real-time troubleshooting is not possible, the Systems Engineer conducts research on complex technical, maintenance, operational, and quality issues to resolve customer inquiries.
As a representative of the Boeing Company, you will work with airline customers worldwide with the goal of enhancing the working relationship between the Boeing Operations Center (BOC), Boeing Field Service (BFS), and customer Maintenance Operations Control Centers (MOCC). You will assist Operators with post-delivery regulatory actions applicable to their airplanes and ensuring product design, integrity, and safety of the in-service airplanes. You will be responsible for analyzing equipment failures to determine root cause, participating in the development of design, operational, and logistical changes to enhance the safety and efficiency of the airplane while reducing costs, and optimizing continuous operations.
Our preferred candidate will have a broad knowledge of Boeing Commercial Airplane systems to support a fast-paced 24/7 environment, and to solve urgent/AOG (Aircraft on Ground) customer issues. The preferred candidate will have a working knowledge of some Boeing aircraft hydro-mechanical systems, fluid systems, landing gear systems, payloads systems, environmental control systems, propulsion & fuel systems, electrical systems, avionics systems, flight controls systems, general systems design and/or repair, and systems troubleshooting.
Our teams are currently hiring for a broad range of experience levels including; Associate or Mid-Level Systems Engineers.
Position Responsibilities:
Develops airplane solutions that resolve Urgent/AOG systems problems
Generates interim and final engineering solutions to return airplanes to revenue service
Develops solutions utilizing sound engineering logic, experience, and available published data
Assesses system failures and develops solutions for continued safe operation of aircraft
Conducts root cause analysis and develops corrective action to rectify problems
Analyzes reported problems for potential safety issues
Provides troubleshooting assistance to customers via phone, email, or Boeing Communications System
Collaborates with other support groups to develop solutions
Communicates directly with customers to understand problems and underlying issues, and communicates their perspective to other organizations
Conducts research on product problems, including analyzing drawings, online data, past performance data, and other engineering resources
Writes customer correspondence for continued safe operation and maintenance of equipment.
Ensures supplier and build partner compliance with Boeing standards
Possesses a customer first attitude that results in an excellent customer experience every time.
Creates initial plans for on-site support to customer operations
Develops and presents technical briefings to management, customers, and engineering team members
Implements technical training curriculum for internal or external customers
Identifies and implements process improvements
Maintains group performance metrics
Leads efforts that drive customer self-sufficiency
This position is expected to be 100 onsite. The selected candidate will be required to work onsite in Seal Beach, CA.
This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. 120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee.
Basic Qualifications (Required Skills/Experience):
Bachelors degree or higher from an accredited course of study in engineering, computer science, mathematics, or physics
2+ years of experience with airplanes, airline operations in maintenance & engineering, procurement, or logistics
Project Management Experience
Able to and willing to work 2nd shift (24/7/365-day operation. Saturday and Sunday may be required work days)
Preferred Qualification (Desired Skills / Experience):
5 or more years related work experience or an equivalent combination of education and experience
ABET Accredited bachelor’s degree or higher
2+ years of experience in manufacturing, production, or maintenance engineering with commercial or military airplane programs
Experience with product Certification Systems, CFAR parts 91.409, 21, 25, 43, 65, 119, 121, and 145
Experience working with, establishing, and maintaining strong business relationships with airline customers
Boeing 7-Series and/or McDonnell Douglas aircraft experience
Experience using Microsoft Office products
Effective written and verbal communication skills
Typical Education/Experience:
(Level 2): Education/experience typically acquired through advanced technical education from an accredited course of study in engineering, computer science, mathematics, physics or chemistry (e.g. Bachelor) and typically 2 or more years related work experience or an equivalent combination of technical education and experience (e.g. Master). In the USA, ABET accreditation is the preferred, although not required, accreditation standard.
(Level 3): Education/experience typically acquired through advanced technical education from an accredited course of study in engineering, computer science, mathematics, physics or chemistry (e.g. Bachelor) and typically 5 or more years related work experience or an equivalent combination of technical education and experience (e.g. PhD, Master+3 years related work experience). In the USA, ABET accreditation is the preferred, although not required, accreditation standard.
Relocation:
Shift Work Statement:
Union:
Drug Free Workplace:
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.
At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Pay is based upon candidate experience and qualifications, as well as market and business considerations.
Summary Pay Range for Associate (Level 2): $87,550 - $118,450
Summary Pay Range for Mid-Level (Level 3): $104,550 - $141,450
Applications for this position will be accepted through March 26th, 2024.
Export Control Requirements: U.S. Government Export Control Status: This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. 120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee.
Export Control Details: US based job, US Person required
Equal Opportunity Employer:
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
