Company Alaska Airlines
The Team
It should come as no surprise that we are recognized as one of Seattle’s most desirable companies for engineers and technology professionals. Our culture of collaboration, history of launching industry-leading products, and experienced teams that work at the highest levels of software development help us to pioneer technologies that are creating an airline people love.
Role Summary
The Principal Network Reliability Engineer is a subject matter expert in Wi-Fi and Cellular technology strategy used for our front-line mobile workforce. As an individual contributor, this role builds processes and operational best practices, collaborating with Enterprise Architects, evangelizing security program fundamentals, ensuring appropriate collection and analysis of technical and functional requirements, designing, and implementing security controls, and more. In addition, the candidate will maintain, configure, upgrade, and assist with the design and implementation of technologies that secure the enterprise network.
Key Duties
Lead and shape DevNetOps practices and enhance network infrastructure and service deliver.
Build processes and operational best practices for Wi-Fi and Cellular technologies and support.
Collaborate with Network Engineering and Network Reliability teams and perform on-site surveys to design and implement Wi-Fi and Cellular solutions
Ensure appropriate collection and analysis of technical and functional requirements for Wi-Fi and Cellular technologies.
Analyze connectivity related day-to-day tasks performed by the Mobile Engineering and Reliability team and demonstrate how they can be improved by automation and/or programmability with emphasis on facilitating consistent, faster delivery of services.
Work with InfoSec to develop strategies for perimeter network security controls and participate in incident response
Act as a subject matter expert in the operational sustainment of mobile connectivity, including fielding user requests, actively manage network incidents, and escalations, providing 24x7 on-call support as needed
Manage and execute life cycle process for network equipment, including OS patching and upgrades
Develop and implement resilient network backup and recovery to maintain reliable network operating system and tools (e.g., Solarwinds).
Helps define best practices for network management systems, including recommendations for key performance indicators and alert thresholds.
Analyze data traffic patterns within network infrastructure, detecting operational problems and recommending changes to ensure optimal network utilization.
Perform installations and configurations of enterprise network devices, including routers, switches, and wireless access points, firewalls, and remote access concentrators, works directly with customers to resolve incidents.
Drive network deployment projects by creating work break-down structures, work instruction packages, and tracks to completion all network deliverables for the project.
Lead in the development and production of complex documentation for installation, network topology, and troubleshooting of communications hardware or software.
Regularly monitor all network devices to provide rapid issue resolution and provide reporting metrics as needed.
Job-Specific Experience, Education & Skills
Required
7 years managing enterprise network topologies with Cisco IOS/NXOS, Junos OS route/switch infrastructure and FortiNet firewalls or related experience
Bachelor’s degree with a focus in computer science or a related discipline; or an additional 2 years in lieu of this degree with CCNP – CCIE level certifications
Proficiency in Infrastructure automation technologies and languages – Ansible, Chef, Puppet, Python, Bash
Working knowledge in cellular 5G technology
Experience implementing and maintaining enterprise class Wi-Fi infrastructure, with focus on Cisco WLC, Cisco Wireless Access Points, and Juniper MIST
Ability to interpret data captures and debug at packet level
Demonstrate comfort working within a highly critical data center environment, with absolute adherence to change control processes
High school diploma or equivalent.
Minimum age of 18.
Must be authorized to work in the U.S.
Preferred
Familiarity with ITIL process and procedures
Experience with SolarWinds, Infoblox and similar network management tools
Knowledge of QoS, DSCP, and traffic engineering for VoIP
Experience with Ekahau software for site surveys
Familiarity with cellular technology, theory and application, including modern mobile devices and apps
Working knowledge of infrastructure components; cloud, compute, database and storage
Experience diagnosing performance issues in complex distributed applications
Job-Specific Leadership Expectations
Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.
Salary Range
$136,100 - $204,100 / year
Salary Details
Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Horizon employees. Alaska/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.
Note: We don’t typically hire at the top of the range.
Total Rewards
Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.
Free stand-by travel privileges on Alaska Airlines & Horizon Air
Comprehensive well-being programs including medical, dental and vision benefits
Generous 401k match program
Quarterly and annual bonus plans
Generous holiday and paid time off
For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits.
FLSA Status Exempt
Employment Type Full-Time
Regular/Temporary Regular
Requisition Type Management
Apply by 7:00 PM Pacific Time on 4/19/2024
Location Seattle
Equal Employment Opportunity We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply.
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Job Locations USA-WA-Seattle
Requisition ID 2024-12176
Category Corporate & Operations
Workplace Type Onsite
