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STS Technical Services is hiring Quality Warranty Engineers in Ridgeland, South Carolina. This position plays a key role in driving quality improvement and warranty cost reduction efforts by analyzing warranty data, identifying root causes, and implementing corrective actions that enhance product performance and reliability.
About the Role
The Quality Warranty Engineer will review warranty claims attributed to manufacturing or supplier-related concerns, lead cross-functional problem-solving initiatives, and ensure timely corrective actions to minimize future warranty costs. This role requires strong analytical skills, a deep understanding of quality systems, and the ability to lead projects with minimal supervision.
Key Responsibilities
?•?Lead quality and warranty management processes specific to internal manufacturing and supplier-related issues
?•?Collaborate with Warranty Edge / Decisive teams to validate manufacturing or supplier root causes with 85 or greater confidence
?•?Develop and maintain warranty procedures, manuals, and documentation
?•?Lead reliability improvement initiatives and generate performance reports against Key Performance Indicators (KPIs)
?•?Manage the warranty returns process and coordinate with problem-solving/root cause analysis systems
?•?Provide detailed data analysis to identify corrective and preventive actions
?•?Communicate fault and liability information to internal and external suppliers to obtain corrective actions
?•?Conduct supplier audits and process reviews to ensure capability and compliance
?•?Negotiate supplier liability and ensure corrective actions are implemented
?•?Analyze warranty return trends, costs, and exposure to support production and supplier quality improvement
?•?Ensure lessons learned from warranty analysis are integrated into DFMEA, PFMEA, and process capability documentation
?•?Support warranty budgeting, reporting, and cost reduction initiatives
?•?Promote continuous improvement methods such as Six Sigma, Poka-Yoke, and Measurement System Analysis
?•?Perform root cause analysis, lead quality audits, and drive corrective action implementation
?•?Prepare reports, present findings, and lead cross-functional meetings as needed
Required Skills & Abilities
?•?Exceptional attention to detail with a results-driven mindset
?•?Strong communication, presentation, and organizational skills
?•?Comprehensive understanding of quality control standards and testing methodologies
?•?Certification in quality control (ISO 9000 or equivalent) is highly preferred
?•?Proficiency with precision measuring tools, calibration, GD&T, and AWS D1.1 weld symbols
?•?Ability to commit to a flexible schedule and arrive promptly for shifts
?•?Working knowledge of Microsoft Office Suite
?•?Ability to lead and participate in Lean and continuous improvement initiatives
Education & Experience
?•?High school diploma or GED required; Bachelor’s degree preferred
?•?ASQ certifications preferred (CQE, CQA, etc.)
?•?3–7 years of experience in warranty, quality, or manufacturing engineering
?•?Proven expertise in root cause analysis and advanced problem-solving techniques
?•?Experience in a manufacturing environment required
Working Conditions
?•?Primarily office-based with occasional work in warehouse or production environments
?•?PPE required only in manufacturing areas
Physical Requirements
?•?Prolonged sitting, computer work, and occasional lifting up to 20 lbs
Benefits Overview
STS Technical Services offers a comprehensive benefits package including health, dental, vision, disability, and life insurance, along with 401(k), vacation, and paid holidays.
About STS Technical Services
STS Technical Services is a Top 100 Staffing Firm that partners with the largest names in manufacturing, defense, aerospace, and logistics. We help talented professionals find rewarding careers and are dedicated to providing a smooth, supportive hiring experience.
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