Regional Support Engineer

Role and Responsibilities

Join CAEu2019s team based in Gatwick as a regional support engineer to help support the CAE training centre network with some of the most advanced simulators in the world.

Weu2019re continually looking to foster an environment of learning, development, and progression. At CAE youu2019ll gain exposure to a broad range of systems to help you develop your technical knowledge. Our team has opportunities across all levels within the function, so there is a progression path available beyond this position.

Key Responsibilities:

• Provide software and hardware technical support to the CAE training centre network in Europe, Africa, Middle East (EMEA) & globally if and when required.
• Travel to CAE sites to lead resolution of discrepancies.
• Travel on an emergency basis to provide technical assistance.
• Develop and implement tests and validate software fixes.
• Perform tests and troubleshooting procedures as a part of resolution of discrepancies.
• Perform review of fixes implemented with customers and authorities for acceptance.
• Interface with the team on site to gather technical details about problem experienced with the product.
• Maintain high quality relationships between technical team on site and OEM to facilitate on time resolution of discrepancies and delivery of programs and projects.
• Support CAE projects deployment, updates or new deliveries in the European region
• Increase systems knowledge and learn new systems when necessary.
• Provide mentoring and coaching to Simulator Maintenance Technicians within the CAE network as and when required.
• Any other duties as may be required.

Experience required:

• Technical degree, preferably in aeronautical engineering is desirable although significant experience could be sufficient.
• Experience in design, development, and/or maintenance of full-flight simulators.
• Minimum 5 years of S/W design is required, preferably using C/C++ or FORTRAN operating in a u2018real timeu2019 environment.
• Experience with operating systems i.e. Linux, Unix etc.
• Deep knowledge of CAE u201CClassicu201D technology (pre series 5000 and 7000) or Thales technology.
• Experience in the new CAE 7000XR devices and familiarity with L3 devices would be a useful additional skill.
• Sound aeronautical knowledge, including knowledge of flight dynamics and aircraft systems.
• Strong skills reading and writing English.
• Strong Communication and interpersonal skills.
• Ability to work unsupervised and to use initiative to resolve problems.
• Possesses effective communication skills (including presentation and report writing)
• Demonstrates the enthusiasm character and skills required to lead and motivate others.
• Demonstrates use of interpersonal skills to establish and maintain good relationships with customers, suppliers, Aviation Authorities, senior management, project team, and support services.
• Able to understand, use and promote the Companys organization, practices, processes and procedures.
• Ability to identify component/interface problems and manage introduction of corrective action.
• Is resourceful, demonstrating the ability to take independent actions within broad guidelines.

CAE offers:

• Competitive salary
• Monday u2013 Friday shift pattern (however candidate needs to be flexible if required to finish deadlines by working on the weekend)
• Private health insurance
• Healthcare cash plan
• Employee stock purchase plan
• Pension scheme
• Flexible vacation policy
• Flexitime scheme
• Electric Car & Cycle to Work schemes.
• Life Assurance

Location:

Diamond Point
Fleming Way
Crawley
West Sussex
RH10 9DP

About us

At CAE, we equip people in critical roles with the expertise and solutions to create a safer world. As a technology company, we digitalize the physical world, deploying software-based simulation training and critical operations support solutions. Above all else, we empower pilots, cabin crew, airlines, defence and security forces and healthcare practitioners to perform at their best every day and when the stakes are the highest. Around the globe, weu2019re everywhere customers need us to be with more than 13,000 employees in approximately 250 sites and training locations in over 40 countries. CAE represents more than 75 years of industry firstsu2014the highest-fidelity flight, mission and medical simulators and training programs powered by digital technologies. We embed sustainability in everything we do. Today and tomorrow, weu2019ll make sure our customers are ready for the moments that matter.

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Position Type

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Employment Opportunity

At CAE, everyone is welcome to contribute to our success. With no exception.

As captured in our overarching value "One CAE", weu2019re proud to work as one passionate, boundaryless and inclusive team.

At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age.