Position Title: Senior Engineer IT Platform (LSC, OSC, SSC)
Position Summary
The Senior Engineer IT Platform prepares engineering analysis of projects including preliminary design, calculation, lifecycle costs and equipment selection. This engineer installs, maintains, and troubleshoots system software, hardware and related infrastructure. The Senior Engineer IT Platform excels when working on complex projects, is motivated to deliver results, and exhibits the JetBlue values of Safety, Caring, Integrity, Passion and Fun.
Essential Responsibilities
- Build and manage cloud infrastructure via automated pipelines and based on approved architecture. Build and maintain deployment pipelines in a cloud environment. Maintain and support JetBlues infrastructure platforms and systems to ensure the highest availability while reducing the impact of incidents.
- Conduct in depth evaluations, diagnosing, troubleshooting and resolving a wide variety of complex technical issues.
- Advocate, train and provide technical support on new technologies to junior members on the team.
- Implementation systems including the advisement of clients and providing work guidance to implementation and development teams.
- Test, recommend and implement new technologies.
- Follow team/department cloud infrastructure build procedures. Manage cloud system upgrades, enhancements, migrations, integration and releases of new software to Non-Production, Production and disaster recovery environments and resolve any technical and/or business issues.
- Resolve, coordinate and escalate back-up / recovery support issues and risks.
- Provide twenty four (24) hour, seven (7) day a week on-call support at scheduled times; be able to be contacted through a business cell phone or provide an alternate phone contact at all times.
- Maintain system compliance with Sarbanes–Oxley Act (SOX), Payment Card Industry (PCI), IT General Controls and other regulatory controls as required.
- Other duties as assigned.