West Star is the fastest growing maintenance repair organization in the industry, and we recognize this is the result of our talented team of trusted employees working together to deliver customer service excellence.  We are committed to providing our employees with personal and professional growth opportunities while fostering a culture of respect and well-being with a small company feel.  

When you join our team, we don’t think you should have to wait for your benefits to kick in. That’s why when you start, they start with you! This includes medical, dental, 401K match, time off accruals, weekly pay days and much more. We don’t want you to live to work, we want you to work and live. 

What you can expect as a Senior Systems Engineer at West Star: 

Under general supervision of the Director of IT, this position maintains the information technology environment for the entire organization across multiple sites. The Senior Systems Engineer’s role is to ensure the stability, integrity, and efficient operation of the in-house and cloud information systems that support core organizational functions. This is achieved by designing, implementing, monitoring, maintaining, supporting, and optimizing all networked software and associated operating systems. The Senior Systems Engineer will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues to maximize the benefit of IT systems investments.

Position functions as Level III support. This individual will also mentor and provide guidance to the Systems Engineering staff with the potential to supervise these staff.

You will be ESSENTIAL to many FUNCTIONS including: 

• Oversee the design, development, and implementation of software systems, applications, and related products
• Conduct research into systems issues as required
• Travel to WSA sites when necessary.
• Follow build standards & procedures when setting up environments
• Responsible for laying out quality server build architecture and being able to understand/troubleshoot failures
• Responsible for assisting in the monitoring and upkeep of data center architecture (servers, storage infrastructure and network)
• Interact and negotiate with vendors, cloud services and contractors to secure system-related products and services
• Create system documentation and diagrams
• Design and perform server and security audits, system backup procedures, and other recovery processes in accordance with the company’s disaster recovery and business continuity strategies
• Ensure compatibility and interoperability of in-house computing systems
• Install, configure and maintain new and/or upgraded server operating systems, server applications, network and client protocols and software, remote access and multiple Remote Desktop Services collections.
• Performs additional related duties as assigned
• Must be willing to work extended hours or called back in emergency situations.
• Must be willing to be on-call (for emergencies only).
• Effectively and clearly communicate (i.e., speak, write, read) in English
• Any other job-related duties as assigned by supervisor or management

What you’ll need to bring with you: 

Your Education: 

A High school diploma or equivalent. 

A valid driver’s license approved for airline travel and/or a valid passport is ideal, but not mandatory. 

Your Experience:

Experience in and understanding of storage administration

Able to manage virtual environments effectively

Experience on systems planning, security principles, and general software management best practices

High availability and fault tolerance concepts

Prior experience in project management is preferred

HPE ProLiant servers

VMware vSphere ESXi and vCenter - including iSCSI/VMFS datastores

Microsoft Server Operating Systems up to and including Windows Server 2025

Active Directory, DHCP, DNS and Group Policy

Microsoft Remote Desktop Services

Microsoft Deployment Toolkit for client computers

Storage platforms specifically SAN and iSCSI – HPE Alletra dHCI arrays preferred

Veeam Backup & Replication

Veeam Backup for M365

Duo Security Admin Center

Cisco Catalyst switches

SolarWinds Network Configuration Manager

10GB Cisco core network switches

Meraki security appliances and access points

Microsoft 365 Admin Center

LAN/WAN technologies

Hardware, software and networking protocols utilized in LAN, WAN and related data communication systems

Thorough knowledge of LAN switch and router management via telnet and web interfaces

Thorough knowledge of TCP/IP communication

Thorough knowledge of server hardware and storage arrays

Knowledge of backup infrastructures

Knowledge of VLAN technology

Experience with basic Cisco IOS command

Your Initiative:     

We’re looking for team players who are self-motivated and able to perform in a fast-paced environment where working under specific deadlines and time constraints will be common. Must be able to take a project from beginning to completion.

Your Sense of Responsibility:        

Attend work every day as scheduled  

Follow all company and safety rules during performance of duties 

Maintain customer-oriented work habits  

Other particulars: 

Physical Requirements  

Lift and carry up to 50 lbs    

Routine walking, bending, stooping and sitting while installing cables, servers, storage and network hardware.

Sit at a desk and/or computer for extended intervals. 

Routine or repetitive physical motion with arms and hands. 

Mental Requirements      

Use analytical and creative problem solving.  

Work with others in a professional manner. 

Understanding and implementation of regulations and guidelines. 

Prioritize workload and work under pressure 

Coordinate multiple projects and duties 

Supervision                         

Work under minimal supervision  

Work with other Managers coordinating projects in a cooperative manner