Description
About the role:
As a Software/Technical Support Engineer, you will be part of the application support team, providing Level 1 and Level 2 support to business-critical applications and related hardware peripheral devices.
Key Responsibilities:
- Good Knowledge in troubleshooting Windows Operating System
- Setup Point of Sale, Self Check out, HHT and other hardware pertaining to various POS systems like , Printers, Scanners, Cash Machines systems, etc.
- Enterprise level network/ wireless setups, Segregation of data VLANs, basics of switching, routing and IP networks.
- Troubleshoot application problems and work with relevant stakeholders for establishing a solution or workaround.
- Handle any IT services requests related to retail applications, raised by business users.
- Prepare a monthly report regarding the systems and issues related to smooth operation of system applications.
Be part of an extraordinary story:
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible.
Qualifications
About you:
- High school qualification / Vocational qualification / Diploma or Equivalent with Minimum 3 years of experience OR Bachelors degree with Minimum 2 years of experience as an IT professional in customer facing IT support roles
- Should be hands-on, installation with ability to troubleshoot hardware and network/wireless related issues.
- Good team player with excellent verbal and communication skills with ability to work with cross-functional teams
- Is professional, discreet and can handle confidential information and follow process guidelines
- Displays curiosity and is a self-motivator to understand and learn new technology trends
- Certifications in relevant technical domains will be an advantage.
- Preferably has a degree in Information Technology or other related discipline.
- Troubleshoot application problems and work with relevant stakeholders for establishing a solution or workaround.
About Qatar Airways Group:
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
How to apply:
If you’re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.
