Support Services Engineer

Job Description:

Job Description
BAE Systems, a top-ten prime contractor to the U.S. Department of Defense, enables the U.S. government to transform data into intelligence and provides engineering, integration and sustainment support for critical military platforms and systems. Intelligence & Security provides services and products to the Department of Defense, the government, federal law enforcement officials, and troops deployed around the world.

At BAE Systems, we promote a strong, collaborative culture and provide our employees with the tools, skills and training they need to succeed. We are all about trust, camaraderie, and a shared ambition to lead the world in defense technologies and national security services. We offer flexible work environment to support the balance in your life and keep you performing at your best. Be a part of a company that is part of the community; driven to improve our future and protect our freedom.

This role will be responsible for maintaining the health, stability, and compliance of enterprise Windows workstations across all networks. The position monitors Splunk dashboards for Windows Event Log anomalies, troubleshoots issues as needed, monitors and repairs MECM/CM clients, investigates build failures, and works incident tickets to resolution. The role ensures workstation build processes remain stable and reliable while proactively identifying trends that may impact performance or user experience.

The position tests and validates task sequence updates, maintains build metrics, and develops and supports Windows OS upgrades, including engineering, scripting, testing, and coordination with partner teams. Responsibilities also include creating MECM configuration items and baselines, troubleshooting unexpected OS and application issues, developing Splunk and Tanium queries to assess the scope of workstation issues, and writing one-off remediation scripts. Additionally, the role supports Accreditation and Authorization activities and assists with GPO implementations, modifications, and issue resolution to ensure compliance and operational readiness.

Job Requirements:

Required Education, Experience, & Skills
This position requires a minimum of a Bachelor's degree and at least 11 years or overall IT experience.
It also requires:

Experience with troubleshooting Windows Operating System issues
Experience with troubleshooting third-party software issues
Experience with troubleshooting workstation build issues during development and testing
Proficiency using Microsoft Endpoint Configuration Manager (MECM)
Proficiency with PowerShell
Proficiency with Splunk
Experience with managing user and workstation Group Policy Objects (GPOs), with a thorough understanding of inheritance, processing order, linking, filtering, etc.

Preferred Education, Experience, & Skills

Familiarity with Security Technical Implementation Guides (STIGs), and updating GPOs to align accordingly.
Experience with customer Accreditation and Authorization (A&A) processes.

Pay Information
Full-Time Salary Range: $149603 - $254317

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.

Job Ident #: 121893BR

Company Details

BAE Systems

1601 Research Blvd
Rockville, Maryland 20850 USA
www.baesystems.jobs

BAE Systems is a premier global defense and security company with approximately 100,000 employees delivering a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions...

Benefits:
Competitive

Supported Manufacturers:
Various

Supported Models:

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Job Info

Location

Herndon, Virginia, United States

Type

Permanent

Company Details

BAE Systems

1601 Research Blvd
Rockville, Maryland 20850 USA
www.baesystems.jobs