SUMMARY: Acts as a conduit for all non-standard quote requests and responses for external and internal customers for manufacturing products and limited back-up support for Services during peak periods or personnel absences.

ESSENTIAL DUTIES AND RESPONSIBILITES:

• Monitors and maintains Cadillac Customer email box for new requests and responses to information requests.
• Reviews new requests for completeness and obtains additional information from appropriate parties if necessary.
• Maintains the Non-Standard Quote Log including logging new requests and completed quotes.
• Researches new requests for current/previous pricing, correct part numbers and other relevant information necessary to the pricing process.
• Determines distribution and sends specific requests to appropriate dept. i.e. Engineering, Purchasing, Contracts, Production, Quality, and Transportation.
• Gathers all information required to price requested products and submits for final price determination.
• Prepares quotes and emails to appropriate parties.
• Prepares weekly metrics relative to incoming and outgoing quotes including but not limited to: quantity, lead times and win rates for customers and types of quotes via the quote log.
• Identifies new products that are quoted and have been ordered to the Marketing Specialist for possible inclusion in the catalog Coordinates pricing updates for GSA, DLA, Strategic Partners, and Internal AAR Price Lists.
• Maintains a working knowledge of product offering and contract pricing to facilitate communication on non-standard quote requests.
• Serves as a point of contact and facilitator for non-standard quote processing for internal communications and customer requests.
• Works with all departments (Contracts, Engineering, Purchasing, Transportation, Production, Quality) including Program Managers, to obtain appropriate information for pricing and proposal submittals, as well as contract changes.
• Supports the Contracts and Sales Departments in various proposal, administrative and marketing activities.
• Performs such individual assignments as supervisors and superiors may direct; ensures adequate and continuous controls are exercised over all assigned activities affecting quality; establishes and maintains effective work relationships within the department, the Corporation and the community; and maintains the professional competence, knowledge and skill necessary for the satisfactory performance of all assigned responsibilities. 

CORE COMPETENCIES: Organization, Communication, Initiative, Time Management, Social Perceptiveness, Service, Orientation Problem Solving, Inductive/Deductive.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND/OR EXPERIENCE: Technical and analytical business skills as typically evidenced by completion of a bachelor’s degree (business or marketing) or commensurate experience. Strong oral and written communication and customer support skills. Intermediate to advanced level of Microsoft Excel, Outlook, Word and Adobe Acrobat including the ability to learn new software is required.

PHYSICAL DEMANDS/WORK ENVIRONMENT: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Occasionally lifts and carries up to 15 pounds. Works at telephone answering equipment and at a PC for hours at a time. Works within a manufacturing/repair office setting and is occasionally exposed to heat, cold wet, and fumes/chemicals> 

Strong organizational and communication skills are a must.