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DescriptionAirport Operations
The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.
Job overview and responsibilities:
This internship program provides current university students with hands-on customer service experience. Interns will support airport operations at HND/NRT Airport in Japan and work alongside full-time staff in real-time customer-facing environments. The program aims to cultivate a deeper understanding of airport service operations and quality customer service.
- Check-in counter operations
- Kiosk Assist
- Support Bag Drop Acceptance
- Lobby Support
- Announcement
- Gate guidance and boarding support
- Gate Support
- Searching Customers
- Connection Escort
- Flight Disruption Handling
- OSS Support
- Announcement
- Arrival support
- Baggage Claim Area Support
- Baggage Irregularity Handling (Delay and Damaged Bag)
- Assistance for passengers with special needs
- Travel Ready assistance, documentation, VISA, ESTA/ETA etc.
- Handling inquiries, including in English
This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.
Unless subject to a collective bargaining agreement in the country to which an employee is being transferred; the employee retains their original date of employment and company seniority in the new country. Upon transfer, the employee is removed from payroll and benefits in former country and appropriately placed in the salary range and payroll / benefits systems of the new country.
Human Resources will assist with the terms and conditions of employment in light of labor agreements, collective agreements, country work rules and labor laws. In the new country, the employee is reinstated using the same employee id, date of employment and company seniority dates.
QualificationsWhat’s needed to succeed (Minimum Qualifications):
- Must be a university student
- Communication skills
- Ability to work under time constraints
- Customer service mindset
- Teamwork and adaptability
- Must be legally authorized to work in Japan for any employer without sponsorship
- Must have permanent residency in Japan
- Must be fluent in English - intermediate or higher (written and spoken)
- Must be fluent in Japanese (written and spoken)
- Successful completion of the interview is required to meet the job qualification
- Reliable, punctual attendance is an essential function of the position
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