Internship Customer Experience

Job Description:

We focus on the perspective of our customers, because we shape the travel experience of tomorrow. Become part of our team and develop new services and products for aviation together with colleagues from the Lufthansa Group and our customers. Do you enjoy communication and teamwork? Then youve come to the right place!

Tasks

You love traveling and would like to work with us to improve the experience for our customers along the entire travel chain? Your main tasks during the internship will include

Collaboration on the CoCreation Hub, our collaboration platform for customers: Creation of communication materials (newsletter, email distribution, information articles), surveys, presentation of results, community management, project management
Organization of internal and external events
General benchspans on customer-relevant product and service topics
Administrative tasks within the team

Become part of our team!

Become part of our team and develop new services and products for aviation together with colleagues from the Lufthansa Group and our customers.

The internship is scheduled to start in February 2026 for 6 months. The internship is remunerated.

Application process

You submit your application
You take an online test (within 10 days)
We review your application
Interview (virtual or face-to-face)
Final decision

Benefits

Free parking

Cafeteria

Subsidized public transport

Special deals with selected partners

Employee events

Flexible working hours

Free parking, Cafeteria , Subsidized public transport, Special deals with selected partners , Employee events, Flexible working hours

Requirements

To complete an internship in our company, you must be at least in your third semester at the time of the internship.

Enrollment for the entire duration of the internship (current certificate of enrollment and written proof of mandatory internship must be enclosed with the application) or between the Bachelors and Masters degree program as a gap-year internship
High level of motivation, customer orientation and quality awareness
Analytical thinking skills and enjoy processing data
Independent and structured way of working
Interest and fun in product development
Enjoy communication (German & English) and teamwork
Very good MS Office & English skills
Good Adobe Creative Suite knowledge is a nice to have

Further information can also be found in our FAQs.

Company

About Deutsche Lufthansa AG

The Lufthansa Group is an aviation group with operations worldwide. It plays a leading role in its European home spanet. With 96,677 employees, the Lufthansa Group generated revenue of EUR 35,442m in the financial year 2023. Deutsche Lufthansa AG is organized into the business segments Network Airlines, Point-to-Point Airlines, the Aviation Services segment with the business segments Logistics, MRO and the other companies and Group functions.

Job Ident #: 126603

Company Details

Lufthansa

Wadowicka 3B
Krakow, Malopolskie Poland, International 30-347 International
www.lufthansa.com/us/en/homepage

Lufthansa Global Business Service

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Job Info

Location

Krakow, Malopolskie Poland, International, Poland

Type

Internship

Company Details

Lufthansa

Wadowicka 3B
Krakow, Malopolskie Poland, International 30-347 International
www.lufthansa.com/us/en/homepage

Lufthansa Global Business Service