This position is responsible for serving the customer’s needs and the requirements of their aircraft in accordance with Jet Aviation policy and procedures by performing the duties listed below.

• Safe operation of ground support equipment (GSE)    
• Marshalling, Parking and Towing of Aircrafts    
• Usage of conveyor belt and passenger stairs and any other equipment 
• De-icing Aircraft (driver and sprayer) in case the station has this equipment    
• Maintain all FBO equipment - good operating condition and appearance    
• Ensure cleanliness of airside facilities (ramp office, hangar, others)
• Toilet and Water Services    
• Support supervisors/team leaders as required    
• Fully adhere to all Jet Aviation and airport policies and all applicable laws and regulations
• Provide a positive and professional first impression by exhibiting the proper demeanor, organization and service level to arrivingt and departing guests
• Greet customers in a welcoming, friendly and respectful manner
• Adhere to the department standards of excellence for exceptional customer service, grooming and dress code
• Ensure that all services provided are properly recorded for billing.
• Increase customer satisfaction by understanding needs and responding quickly to them
• Participate in the Safety & Quality Management System in accordance to the safety and quality policy and be pro-actively involved in a positive safety culture environment
• Identify and report potential hazards and near misses as well as occurences as required by the internal reporting system "JetSafe"
• Conduct all work in accordance with Jet Aviatons Polciies, Manuals & Procedures
• Be able to perform daily, weekly and monthly equipment checklists
• Other duties as required (incl. projects)

• General education degree required
• Aviation experience and background is an advantage
• Knowledge of mechanics is a plus
• Fluent in English both written and verbal
• Good understanding of local language is an advantage
• Additional languages such as French, Italian, Spanish, Russian or Arabic are a benefit
• Readiness to work under shifts and work weekends and irregular hours
• Basic knowledge of Microsoft office and web-based applications    
• Desire to deliver excellent service

• Ability to work in a team, independently and under time constraints
• Effective interpersonal and communication skills with customers, supervisors, and peers
• Excellent communications and social skills
• Proactive attitude
• Team player and excellent ability to deal with pressure    
• Have a pleasant, friendly, and helpful manner to deliver the best experience to customers and colleague
• Quality driven with a passion for excellence to represent Jet Aviation as a Brand Ambassador
• Demonstration to Jet Aviation values (Trust, Honesty, Alignment, Transparency)