SUMMARY OF RESPONSIBILITIES:

• Ensure the effective implementation of all safety standards and programs as well as compliance security, safety regulations and procedures.
• Participate in information gathering for occurrence report investigations & closings.
• Ensure the prevention and investigation of all Lineservice occurrence reports including notifying the applicable authorities (fuel spills, security infractions, etc.).
• Ensure all personnel respect and adhere to the company security policy.
• Deliver a high level of service to customers in accordance with philosophy, ensuing quality assurance, regarding the SOP, safety and security matters of ramp and facility operations.
• Manage operational activities on the ramp and adjacent Aprons including anti-icing operations, in conjunction with the Airport Authority and neighboring tenants.
• Monitor the ramp personnel for adherence to SOPs to ensure proper operations of the ramp and hangars (e.g., fueling & marshalling of aircraft).
• Provide assistance and liaise with personnel to provide solutions to the problems that internal and external clients present.
• Act as a liaison with Customer Service and Maintenance to coordinate the safe and efficient towing and fueling of aircraft.
• Inspect the ramp, hangar and fuel farm.
• Maintain the fleet stock of vehicles including the sourcing, purchasing. maintenance and licensing as well as ensuring the safety, efficiency and adequate supply of all ground service equipment and fuel.
• Oversee the maintenance of log books and fueling / hangar information to support billing and for quality purposes.
• Provide direction, training, supervision, performance management and support to a team of Lineservice personnel, holding employees accountable for delivering on expectations.
• Foster strong working relationships amongst the Lineservice team.
• Recruit and selects new employees for the team as well as manage the progressive discipline process and terminate employees for non-performance as required.
• Maintain an adequate inventory of aviation fuels to meet client needs.
• Act as a liaison with internal and external FBO Sales and Client Services to ensure optimal client relations and service and provide quotations on aircraft not under a current contractual agreement.
• Develop a full understanding of clients’ needs in the interest of maintaining effective relationships.
• Develop a full understanding of the Maintenance department’s general operations in the interest of maintaining effective relationships.
• Provide support to accounting (invoice tracking and approval).
• Build effective relationships with related external agencies and vendors.
• Perform other duties as assigned.

• 5 – 7 years’ experience in a supervisory role in Line service including intimate knowledge of Aviation/ FBO or Commercial ramp experience.
• Strong knowledge of software programs related to the function.
• Superior customer service and interpersonal / relationship skills.
• Strong supervisory skills including ability to manage, coach and develop performance.
• Collaborative attitude.
• Strong computer skills.
• Flexible to work additional hours and be on call as required as well as ability to work under pressure.
• Post-secondary education. A degree or diploma in Aviation or Business Management considered an asset.