General Job Profile and Core Accountabilities:

This role requires a deep conceptual and practical understanding of their job discipline, along with foundational knowledge of related fields. The individual is skilled at addressing complex issues and operates with a high degree of independence, requiring minimal guidance. Responsibilities may include leading projects or segments of larger projects, oversee ongoing activities, and serve as a resource for less experienced colleagues. This role is often a long-term career position for many professionals. 

1. Design:

• Updates instructional guides and reference materials.
• Proposes improvements to curriculum content, delivery, communication, and documentation processes.

1. Delivery (and Logistics):

• Delivers content instruction, owning session management from beginning to end - session requests, managing rosters and enrollment, setting up classroom, session close out.
• Provides administrative and logistical support (e.g., reservations, ordering meals/supplies, data management, file organization).
• Acts as a subject matter expert for training content design, project implementation, and policy review.

1. Technology and Systems:

• Administers Learning Management Systems (LMS), including session management, participant enrollment, attendance, and assessments.
• Provides technical and procedural support on training-related issues.

1. Assessment and Metrics:

• Supports the ADDIE process (Analyze, Design, Develop, Implement, Evaluate) through survey creation and administration.
• Ensures compliance with training requirements.
• Prepares written summaries of training classes, including notes on individual student performance.

1. Business Partnership and Support:

• Drafts communication plans and programs for key initiatives.
• Manages participant communications, focusing on enrollment and general course inquiries.

Required Skills:

This role requires 2+ years of relevant experience.

• Administrative Functions
• Customer Needs Identification
• Coordinate Implementation
• Resource Coordination
• Leadership Skills
• Problem Solving and Decision Making
• Presentation Skills
• Time and Task Management
• Taking Initiative
• Training Delivery
• Strong Business Acumen
• Microsoft Office Suite Proficiency (e.g. PowerPoint, Excel, Word)