Job Summary:
The AOG Response Coordinator is the main contact for communication between the Technical Center, Spares, Customer POC, Go Team facility and Dassault Falcon Jet (DFJ)/DFS Flight Ops. This position has primary responsibility for coordinating AOG Go Teams and FAS resources. Additional responsibilities include researching Falcon Airborne Support (FAS) eligibility, planning and executing the best AOG solution on all Falcon Models, deploying FAS as necessary and providing logistical support for the Go Team and VIP Alternate lift
Principal Duties:
Provide clear and concise routing of Go Team, Spares and FAS aircraft as well as any additional concerns
Identify and communicate expected ETA/ETD of FAS aircraft and crews; coordinate with internal/external customers on trip planning issues as necessary
Coordinate with Flight Ops for aircraft trip assignments when needed
Coordinate with FBOs/airport authorities to ensure all necessary ground operations preparation are made
Coordinate/advise the Command Center Operations Manager/Director on unusual requests when eligibility escalation is required
Accept and return calls/emails in a timely manner and provide professional communications both verbally and written
Coordinate all trip logistics for crew and passengers as required including ground transportation, catering and special needs
Coordinate FAS activities in compliance with company guidelines and domestic/foreign government requirements
Interface with Dassault departments as well as customers and their representatives
Complete all required checklists, forms and documentation as required
Ensure accurate and timely follow-ups including notification of customers
Answer/redirect all inquiries in a professional manner and provide outstanding customer service
Coordinate with Spares SPOC and ensure all logistics are handled smoothly and efficiently for AOGs
Train Tech Center Rep with AOG Resource Coordinator responsibilities and processes
Non-Principal Duties:
Able to understand basic level Falcon Broadcast messages
Familiar with AMM and FGDA/MEL usage and requirements
Assist Technical Center representatives in all aspects of operator issue resolution when available
Library duties as assigned
Special projects assigned by Operations Manager
Minimum Qualifications:
Associates degree or equivalent experience
Five (5) years of corporate aviation experience in a technical/high level customer support role
Two (2) years of experience working in a flight operations center or equivalent
Demonstrated understanding and knowledge of business aircraft capabilities
Proven understanding of flight planning requirements, aviation weather, aircraft maintenance, FARs and related information
Computer literacy and proficiency with Microsoft Office products and CRM applications (preferably SIEBEL)
Must be a highly motivated individual, capable of critical thinking with ability to effectively support AOG customers and provide a timely solution under typical AOG time constraints
Must be able to handle multiple customer requests accurately and efficiently, handle dynamic situations and be able to anticipate problems
Must be detail-oriented and fully understand the importance of this DFJ customer support/technical position
Exceptional communication skills with complete fluency in written and spoken English
Able to work effectively in a fast paced team environment
Familiar with international work visas and spares import/export requirements
Additional Desired Qualifications:
Bachelors degree in Aviation or equivalent
Falcon Model specific aircraft experience
FAA A&P license
FAA Dispatcher license
Experience with Part 135 -- Charter
Experience with Part 91 -- Owner Relations
Experience with Flight Coordination -- FBO/Fuel/Catering
Experience with trip scheduling/planning
Basic foreign language skills (French and/or Spanish)
Working Conditions:
Technical Center office environment
Occasional hangar/ramp exposure, flight line and hangar safety
Compensation and Benefits
The compensation for this position typically falls between $95,000 and $120,000 per year. This position is not eligible for overtime. Note, the final compensation offered to a successful candidate will depend on several factors that may include but are not limited to the type and years of relevant experience, Falcon-specific experience, relevant education/certifications, geographic location, and shift.
Our total compensation package also offers comprehensive healthcare coverage (Medical/Prescription, Dental, Vision), HSA and FSA options, 401k Plan with Company Match, Life Insurance, Disability Benefits, Supplemental Insurance, Group Legal, Paid Time Off, Tuition Reimbursement, Employee Discounts and much more.
We are committed to finding the best, brightest and most dedicated individuals in the aviation industry. Our employees are the key to our success. Soar with us.
