Job Summary:The AOG Response Coordinator is the main contact for communication between the Technical Center, Spares, Customer POC, Go Team facility and Dassault Falcon Jet (DFJ)/DFS Flight Ops. This position has primary responsibility for coordinating AOG Go Teams and FAS resources. Additional respo
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AOG RESPONSE COORDINATOR
Job Description:

Job Summary:

The AOG Response Coordinator is the main contact for communication between the Technical Center, Spares, Customer POC, Go Team facility and Dassault Falcon Jet (DFJ)/DFS Flight Ops. This position has primary responsibility for coordinating AOG Go Teams and FAS resources. Additional responsibilities include researching Falcon Airborne Support (FAS) eligibility, planning and executing the best AOG solution on all Falcon Models, deploying FAS as necessary and providing logistical support for the Go Team and VIP Alternate lift

Principal Duties:

Provide clear and concise routing of Go Team, Spares and FAS aircraft as well as any additional concerns

Identify and communicate expected ETA/ETD of FAS aircraft and crews; coordinate with internal/external customers on trip planning issues as necessary

Coordinate with Flight Ops for aircraft trip assignments when needed

Coordinate with FBOs/airport authorities to ensure all necessary ground operations preparation are made

Coordinate/advise the Command Center Operations Manager/Director on unusual requests when eligibility escalation is required

Accept and return calls/emails in a timely manner and provide professional communications both verbally and written

Coordinate all trip logistics for crew and passengers as required including ground transportation, catering and special needs

Coordinate FAS activities in compliance with company guidelines and domestic/foreign government requirements

Interface with Dassault departments as well as customers and their representatives

Complete all required checklists, forms and documentation as required

Ensure accurate and timely follow-ups including notification of customers

Answer/redirect all inquiries in a professional manner and provide outstanding customer service

Coordinate with Spares SPOC and ensure all logistics are handled smoothly and efficiently for AOGs

Train Tech Center Rep with AOG Resource Coordinator responsibilities and processes

Non-Principal Duties:

Able to understand basic level Falcon Broadcast messages

Familiar with AMM and FGDA/MEL usage and requirements

Assist Technical Center representatives in all aspects of operator issue resolution when available

Library duties as assigned

Special projects assigned by Operations Manager

Minimum Qualifications:

Associates degree or equivalent experience

Five (5) years of corporate aviation experience in a technical/high level customer support role

Two (2) years of experience working in a flight operations center or equivalent

Demonstrated understanding and knowledge of business aircraft capabilities

Proven understanding of flight planning requirements, aviation weather, aircraft maintenance, FARs and related information

Computer literacy and proficiency with Microsoft Office products and CRM applications (preferably SIEBEL)

Must be a highly motivated individual, capable of critical thinking with ability to effectively support AOG customers and provide a timely solution under typical AOG time constraints

Must be able to handle multiple customer requests accurately and efficiently, handle dynamic situations and be able to anticipate problems

Must be detail-oriented and fully understand the importance of this DFJ customer support/technical position

Exceptional communication skills with complete fluency in written and spoken English

Able to work effectively in a fast paced team environment

Familiar with international work visas and spares import/export requirements

Additional Desired Qualifications:

Bachelors degree in Aviation or equivalent

Falcon Model specific aircraft experience

FAA A&P license

FAA Dispatcher license

Experience with Part 135 -- Charter

Experience with Part 91 -- Owner Relations

Experience with Flight Coordination -- FBO/Fuel/Catering

Experience with trip scheduling/planning

Basic foreign language skills (French and/or Spanish)

Working Conditions:

Technical Center office environment

Occasional hangar/ramp exposure, flight line and hangar safety

Compensation and Benefits
The compensation for this position typically falls between $95,000 and $120,000 per year. This position is not eligible for overtime. Note, the final compensation offered to a successful candidate will depend on several factors that may include but are not limited to the type and years of relevant experience, Falcon-specific experience, relevant education/certifications, geographic location, and shift.

Our total compensation package also offers comprehensive healthcare coverage (Medical/Prescription, Dental, Vision), HSA and FSA options, 401k Plan with Company Match, Life Insurance, Disability Benefits, Supplemental Insurance, Group Legal, Paid Time Off, Tuition Reimbursement, Employee Discounts and much more.

We are committed to finding the best, brightest and most dedicated individuals in the aviation industry. Our employees are the key to our success. Soar with us.

Company Details
Dassault Falcon Jet
200 Riser Road
Little Ferry, New Jersey 07643 USA
www.dassaultfalcon.com
102 Open Jobs Available
Dassault Falcon Jet Corp is a wholly owned U.S. subsidiary of Dassault Aviation, France. Dassault Falcon Jet markets and supports the Falcon family of business jets throughout North America, South America and the Pacific Rim countries of Asia, inclu...

Benefits:
Health Insurance, Dental Insurance, 401(K), Pension Plan, Vision Insurance & Short Term Disability, Vacation, Holidays and Sick Time, and Tuition Assistance

Supported Manufacturers:
Dassault

Supported Models:
Falcon 8X
Falcon 7X
Falcon 6X
Falcon 900LX
Falcon 2000LX
Falcon 2000
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Job Info
Location
Little Ferry, New Jersey, United States
Type
Permanent
Company Details
Dassault Falcon Jet
200 Riser Road
Little Ferry, New Jersey 07643 USA
www.dassaultfalcon.com
102 Open Jobs Available
Dassault Falcon Jet Corp is a wholly owned U.S. subsidiary of Dassault Aviation, France. Dassault Falcon Jet markets and supports the Falcon family of business jets throughout North America, South America and the Pacific Rim countries of Asia, inclu...

Benefits:
Health Insurance, Dental Insurance, 401(K), Pension Plan, Vision Insurance & Short Term Disability, Vacation, Holidays and Sick Time, and Tuition Assistance

Supported Manufacturers:
Dassault

Supported Models:
Falcon 8X
Falcon 7X
Falcon 6X
Falcon 900LX
Falcon 2000LX
Falcon 2000

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