Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

The pay range for this role is $38,000- to $50,000, taking into account the qualifications and experience of the selected candidate.

• ​This job is a member of the Hubs & Gateways Team within the Customer Experience Division.
• ​Responsible for supporting the Facility Maintenance Operations Center (FMOC) with all service and equipment requests.

• ​Oversees and monitors the facility CMMS (Data Stream) for daily work orders and compliance
• Oversees and monitors the facility CMMS (Data Stream) for monthly PM Performance
• Provides monthly reports through the facility CMMS (Data Stream) on equipment performance
• Provides reports on request for equipment repetitive trouble calls to aid in equipment reliability
• Oversees and monitors department flight delay statisticsInteracts and investigates delays given to the facility maintenance department to ensure accuracy
• Oversees vendor logs and interfaces with vendors and business partners on service calls, both for facilities and the departments and equipment that we support, throughout the Airport
• Oversees and provides reports through our secondary CMMS program COMMAND, to aid in responding to supporting department project and requests
• Directly interfaces with both bag system management specialists and Facility CSM’S on adequate manning levels for the work that is planned
• Monitors hot work permits for American Airlines Facility mechanics as well as outside vendors who are to comply with American Airlines policy and procedures
• Attends planning meetings at the request of American Airlines management, for FMOC operations
• Fills in on BHS oversight as needed
• Maintains accurate and up to date holiday and vacation records
• Creates shift schedules when changes of the new bid have taken place
• Participates in recording of mechanics time upon request
• Calls overtime in accordance with company and departmental records
• Insures all overtime records are up to date
• Prioritizes and routes incoming trouble calls to ensure action is taken in a timely manner
• Conducts annual zero out OT procedure
• Sends weekly OT report to the department Manager
• Monitors and maintains the Acting crew chief list

Minimum Qualifications- Education & Prior Job Experience

• ​High school diploma or GED Equivalency
• Previous office/clerical experience

Preferred Qualifications- Education & Prior Job Experience

• ​N/A

Skills, Licenses & Certifications

• ​Knowledge of MS Office to include Word, Excel, Powerpoint, Outlook etc
• Knowledge of policies, procedures, and corporate structure
• Ability to prioritize work, be detail oriented and meet deadlines
• Ability to perform in a fast paced environment and handle multiple tasks simultaneously
• Ability to be self-motivated with strong organizational skills
• Ability to grasp concepts and functionality of specific software and programs
  

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.