Summary and Objective

The AOG Mobile Service Units Dispatcher is responsible for coordinating rapid-response maintenance support under a FAA Part 145 Repair Station certificate. This role serves as the central point of contact for our Part 135, external customers, mobile field technicians, logistics providers, and internal departments to ensure timely, compliant, and efficient return-to-service during AOG events.

The Dispatcher operates in a high-tempo environment where urgency, accuracy, regulatory compliance, and clear communication are critical.

DO NOT APPLY IF YOU DO NOT HAVE CORPORATE AVIATION EXPERIENCE IN AN MRO/AOG ENVIORNMENT

SCHEDULE: 4 days on, 4 days off

Shift: 6PM - 6AM - 12 hour shift

RELOCATE TO Raleigh, North Carolina (Right by downtown)

Training will be held at another location in North Carolina.

Hotels, rental car, and plane ticket will be provided.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

AOG Mobile Service Units Event Coordination

• Receive, log, and prioritize incoming AOG requests from customers.
• Assess aircraft type, discrepancy, location, tooling requirements, and technician qualifications needed.
• Dispatch appropriately rated and authorized mobile technicians in accordance with FAA Part 145 and company RSQCM procedures.
• Coordinate international deployments, including travel documentation and regulatory considerations.

Communication & Customer Support

• Serve as primary communication link between Part 135, external customers, mobile technicians, Quality, and Supply Chain.
• Provide real-time status updates to customers throughout the AOG lifecycle.
• Escalate critical events to leadership as required.
• Maintain professional and calm communication during high-pressure situations.

Logistics & Resource Planning

• Coordinate travel arrangements (commercial flights, rental vehicles, hotels, charter services).
• Arrange shipment of parts, tooling, and ground support equipment.
• Track technician movements and ensure compliance with duty time and fatigue policies.
• Optimize technician utilization across regions and time zones.

Regulatory Compliance

• Ensure dispatched personnel hold appropriate Federal Aviation Administration (FAA) Airframe and Powerplant (A&P) License, company authorizations, and training currency.
• Verify work scope aligns with the Repair Station Manual (RSQCM) and Operations Specifications.
• Maintain accurate records of dispatch actions and event timelines.
• Support audit readiness and documentation requirements.

Documentation & Systems Management

• Enter and update AOG cases within maintenance tracking and dispatch systems.
• Monitor KPIs such as response time, travel time, and return-to-service metrics.
• Generate reports for management review.
• Maintain detailed event logs for quality and billing purposes.