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Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious. Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally.

Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

What You Will Do: 

We have an exciting opportunity to join our Mobile Repair Team based in Bridgeport, WV as an MRT Technical Coordinator. The person in this role will coordinate and manage mobile repair activity requests from start to finish. You will deliver a seamless customer journey through meeting the defined KPIs and clearly understanding customer requirements. You will also provide technical & commercial assistance for both internal and external customers.

To succeed in this role, you will be:

• Responsible for several components of a project or a complex component of a larger project

• Contributing to your team or department by applying their knowledge of one or more functional areas

• Fully developed as a technician or experienced customer service professional with technical background (or a combination of both).

•  Acting independently without direct supervision and solve complex problems.

Additional Information and FAA Requirements: FAA Anti-Drug and Alcohol Misuse Prevention Program – This position is covered under the PWES FAA Anti-Drug and Alcohol Misuse Prevention Program. The selected candidate will be required to complete a pre-employment FAA drug screen (and negative results received) prior to the candidate being transferred to this new position. Vision Program - This position is covered under the PWES Vision program, and the selected candidate will be a participate in this program

Key Responsibilities:

• Work on MRT Command Center shift schedule as an MRT Technical Coordinator
• Accurately assesses the customers needs and requirements to provide technical, logistic and commercial support for MRT-related services in support to P&WC engines and installations.
• Understand Airworthiness Regulations, EHS and ITC requirements to effectively identify solutions to return engines into service
• For a given work scope, identify technician with proper capabilities, establish parts listing and tooling required, including airframe interfaces, ship parts and tooling as required to meet the RTS strategy.
• Generation of MRT quotations aligned with spanet price and follow-up on commercial offer until closure with end customer, including internal negotiation/coordination as required.
• Initiate immediate contact for an AOG or urgent situations with P&WC internal and external organizations such as 3rd parties, FBO, DMF to offer fastest return to service solution and/or aligned with customer needs
• Maintains constant communications with the customers and CFirst on request progress and status update, including projected RTS.

• Maintains high standards of etiquette and protocol with the customer during any form of contact. Excellent customer service skills and attention to detail are a must.

• Effectively documents and monitors events with CRM (Customer Relationship Management) for all customer interactions, including commitments, from initiation to closure. Effectively communicate with the field technicians for updates and address their concerns in a timely manner.
• Interpret applicable Technical Publications (i.e. EMM/ AMM/ OHM/ IPC/ CIR)
• Proficiency with digital tools and technologies such as MS Office suite.
• Provides commercial cost estimates for MRT events as requested

Qualifications You Must Have:

• Associates degree (or other 2-year post-high school training) with a minimum of 6+ years’ experience in aviation aircraft maintenance and/or aviation customer service with a technical background
• Active Airframe & Powerplant License
• U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract
• Current valid drivers license

Qualifications We Prefer:

• Prior experience with Pratt & Whitney Canada engine lines
• Understanding of commercial overview, i.e., warranty, PPH, ESP
• Fluent in any other continental language
• Previous experience in Customer interactions

What is my role type? In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment.

This role is:

• Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines.

Learn More & Apply Now!

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 50,000 USD - 100,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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