Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious.
Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.
Innovation through diversity of thought. At Pratt & Whitney, we believe diversity of thought enables creativity, innovation, and a foundation for inclusion. By fostering an inclusive culture, we accept a shared accountability and responsibility to recognize, sponsor, coach, hire and promote talent equally. We welcome our employees to be their whole - best - selves at work because trust, respect and integrity, are a part of our DNA.
At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?
Job Summary:
Military Engines (ME) BO&SS has an exciting opportunity for an experienced SAP and Solumina specialist to support the Technical Service Center (TSC) for the ME Global Depot Network (GDN). The GDN provides maintenance, repairs, and overhaul (MRO) operational support for our F135, F119, and F117 military fleets. As the GDN continues to expand and stand-up new depots worldwide, the TSC is fundamental to ensuring digital tools, infrastructure, and processes are working 100 of the time. The candidate will be responsible for triaging SAP and Solumina cases and serve as a conduit for help desk calls supporting the ME Global Depot Network. This role requires exceptional interpersonal and communication skills to meet objectives by obtaining correct data, required information, and financial backing to document all divisional savings. The candidate will also work with all areas of the Sustainment Operations to:
Support the ME Global Depot Network SAP, Solumina, Citrix, and perform other operational tasks to enhance productivity.
Provide technical support to users by researching and answering questions, troubleshooting problems, and maintaining systems operability.
Liaise with technicians and back-end help desk where required.
The preferred candidate will frequently interface with all departments in military engines and all levels of management and must have expertise in SAP & Solumina systems supporting operations, warehouse management, materials management, quality, and/or engineering
Key Responsibilities:
- Serve as the first point of contact for customers seeking technical assistance for SAP, Solumina, and Citrix.
- Perform remote troubleshooting through diagnostic techniques and customer interface.
- Familiar with NEXT Connect Service Now (internal candidate only)
- Determine the best solution based on the issue and details provided by customers; walk customers through the problem-solving process.
- Direct unresolved issues to the next level of support personnel; provide accurate information on IT products or services.
- Record events and problems and their resolution in logs; advise leadership on key trends through reporting.
- Implement better practices that will streamline assistance and/or prevent future problems; analyze and pareto systemic issues to formulate recommendations for future enterprise systems enhancements.
This role requires some onsite support and travel, as needed. This role covers 3rd shift 10pm – 6am ET.
Basic Qualifications:
- BS/BA degree is required with 8+ years of relevant experience; or a Masters degree with 5+ years of relevant experience.
- SAP / Solumina / Microsoft Office Suite / Project Manager tool sets are required.
- Must be a U.S. Citizen. This position may require access to systems/tools that are restricted to individuals who possess US citizenship.
- Must have valid US passport
Preferred Qualifications:
- Experience identifying, troubleshooting, diagnosing, and solving help desk technical related issues.
- Curiosity and ability to problem solve.
- Knowledge of Operating Systems and information flow.
- Customer service mindset developed by working with different stakeholder groups; relentless commitment to quality.
- Solid understanding of computer systems, mobile devices and other tech products.
- Strong interpersonal skills; excellent verbal communication skills.
- Possess established and proven skills to develop and foster positive working relationships while maintaining customer and organizational priorities. Strategic leadership with a focus on results is key for success.
What is my role type?
In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment. This role is:
- Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. This means that the responsibilities of the job need to be performed onsite on a regular basis.
Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.
This requisition is eligible for an employee referral award. ALL eligibility requirements must be met to receive the referral award.
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
