Security Field Service Technician

The future is what you make it.

When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future.

That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.

Working at Honeywell isnt just about developing cool things. Thats why all of our employees enjoy access to dynamic career opportunities across different fields and industries.

Are you ready to help us make the future?

The main function of this position is to respond and resolve complex service calls providing technical support and troubleshooting to Honeywell customers. Additional responsibilities related to the technical delivery of small service jobs, time and work material, and preventive maintenance may be assigned as well. Coach and mentor more junior technicians. The goal is to ensure system up-time and efficiency.

Key Responsibilities

• Perform Installation and Programming of Access Control, CCTV, intrusion, alarm, and or security-related systems.
• Can independently troubleshoot and repair complex issues.
• Perform system back-ups and install appropriate updates and patches.
• Run one-off problems, scenarios, and integrations based on the needs of the customer.
• Program EBIs.
• Understand and apply knowledge of virtual machines, system imaging, and networking to serve the needs of the customers.
• Complete required documentation for work performed or other contractual obligations.
• Proper use of safety personal protection equipment.
• Security and other clearances as required by customer.

Must Have

• Technical College Diploma in the appropriate field or equivalent experience.
• 3+ years related experience including troubleshooting, diagnosing Security Systems
• Knowledge of Microsoft Windows Operating Systems and Microsoft Office Suite.
• Ability to travel throughout the service area (GTA) 75 of the time.
• Valid G Drivers License and driving record acceptable to Honeywell.

We Value

• Ability to acquire and demonstrate skills and product knowledge to meet the requirements of the role.
• Demonstrated ability to use tools and test equipment.
• Knowledge of Security systems, access control, CCTV, Digital Video and controlling software. Honeywell Product knowledge of EBI/DVM, Access, CCTV, TEMALINE (FOR SECURITY TECH).
• Demonstrated organizational skills with the ability to prioritize and get things done.
• Basic Project Management skills.
• Proven troubleshooting and problem resolution skills.
• Strong documentation skills.
• Strong communication skills to deal with co-workers, customers and contractors.
• Basic understanding of fundamentals of contract principles.
• Ability to work as a member of a team.
• Ability to work under limited supervision, work is generally not reviewed in detail. Guidance is available to review work as required.
• Makes independent decisions. Difficult, complex or unusual matters or decisions are usually referred to more senior authority.
• Act as a mentor to junior technicians.