Sr Field Service Technician

Deliver business value through Right and Fast partnership
 
The future is what we make it.

When you join Honeywell, you become a member of our global team of thinkers,innovators, dreamers and doers who make the things that make the future. Thatmeans changing the way we fly, fueling jets in an eco-friendly way, keepingbuildings smart and safe and even making it possible to breathe on Mars.Working at Honeywell isnt just about developing cool things. Thats why allour employees enjoy access to dynamic career opportunities across differentfields and industries.
 
Honeywell Intelligrated is a leading North American-based, single-sourceprovider of intelligent automated material handling solutions that drivefulfillment productivity for retailers, manufacturers and logistics providersaround the world. Through a broad portfolio of automation equipment, software,service and support, Intelligrated solutions give businesses a competitive edgeand optimize operational performance through increased flexibility, efficiencyand accuracy.
 
The Sr Field Service Technician achieves successful on-site installation,servicing and repair processes of complex equipment and systems without directsupervision. You will follow detailed work instructions and amend any outdatedor incorrect instructions with help of Engineering teams. You will makeimprovements to training guides and documentation. You will achieve continuousimprovement initiatives in the field to quickly fix any administrativedifficulties relating to delivery and installation of proper equipment. Youwill train the customer on proper usage, troubleshooting, and basic repairprocedures for complex equipment. You will represent Honeywell at industryconferences and provide technical presentations.
 
KEY RESPONSIBILITIES

• Assists other Technicians in the repair and maintenance of equipment
• Completes work orders, records, logs and other written or computer-based documents according to established procedures
• Diagnoses mechanical and electrical problems using technical drawings (e.g., blueprints, electronic/mechanical schematics) and diagnostic tools (e.g. multi-meter, laptop)
• Operates material handling equipment, battery equipment, moving machinery, and other powered equipment; utilizes TCPiP as a troubleshooting/setup tool
• Performs preventive maintenance and repairs on equipment (e.g., pneumatic systems, material handling equipment, hydraulic equipment, dock equipment, electronic and electrical equipment, etc.) according to safety and quality procedures
• Troubleshoots and repairs complex electrical/electronic problems with equipment, networks, PC logic controls,
• Programmable Logic Controllers (PLCs) and external Input/Output (I/O) devices where the repair is not immediately visible or obvious
• Assists in the development of specific technical and training documentation; assists in the development of a Technical
• Support Help Desk/Troubleshooting Guide
• Provides resolutions to mechanical, technical/controls issues; documents all information relating to customer support issues in CMMS and Dashboard database; utilizes resources in other departments (when necessary) to expedite the resolution of conveyor related issues
• Provides information to the Customer Service Department and other members of management to enhance Customer Service success
• Follows up with customers and other departments to ensure issues have been resolved
• Participates in cleaning the conveyor systems and part cage as appropriate
• Maintains inventory of company supplied tools
• Completes appropriate paperwork in a timely manner
• Adheres to all department and company standards, operating procedures and safety requirements while contributing to improvement
• May be required to perform other duties as requested, directed or assigned

• Mechanical and/or electrical troubleshooting and repair experience
• Ability to work multiple shifts
   

WE VALUE

• Previous experience troubleshooting material handling equipment (conveyors, palletizers, robotics)
• Previous customer service experience

Inclusion and Diversity (I&D) is a foundationalprinciple at Honeywell, both because its the right thing to do and because itis a fundamental enabler for our business. We actively recruit, develop andretain talent from diverse backgrounds and cultures who bring different experience,perspectives, abilities and ideas. We foster an inclusive environment in whichall employees feel valued, respected and accepted.
Inclusion and Diversity is more than a commitment to us, itis the way we work.