ATR - Americas Miami - Material Account Manager (F/M)

Job Description:

Are you looking for new challenges? Do you want to be part of a dynamic environment? Do you want to make THE difference? Come and join our team!

MISSION

Under the Head of Customer Order Desk, the Spares Representative is responsible for the sale and distribution of the spare parts for sales, exchange, repair and lease (under GMA contract or not).

The MATERIAL ACCOUNT MANAGER :

• Ensures the satisfaction of his portfolio while matching the required service level, minimize delays in their order backlog and handling different claims
• Develops the business of spare parts in order to maximize turnover and margin on their portfolio

ACTIVITIES

Manage the sales :

• Daily follow-up of the orders backlog (spares and services), minimize delays and communicate to customers
• Resolve the customer claims (quality, pricing, logistics, invoicing, cancellation…)
• Drive the subcontractor’s activities to ensure ATR commitments (response times to quotations and orders, delivery times, return deadlines, payment conditions, incoterms…)
• Build and drive the administrative and logistic indicators
• Work in close coordination with our internal departments to increase efficiency and productivity
• Ensure the promotion and basic support in the use of the available digital tools

Analyze the sales activities

• Support the HO Customer Order Desk in the preparation of the yearly spares logistics and sales objectives and action plan
• Benchmark the ATR competitors on the after-sale segment to enhance profitability of ATR’s offers
• Build service level scorecard per customer, review with core customer accounts on a quarterly basis
• Follow the quotations into orders transformation rate to decline action plans and win sales

Develop customer satisfaction and the turnover through commercial actions:

• Build and maintain a tight relationship with customers, with quick response times and qualified answers through regular phone conferences and visits
• Coordinate with the Pricing and Inventory departments to target the “must sale parts” and manage the associated sales campaigns
• Pay attention to customer needs and maintenance planning in order to adapt offers
• Take part in price negotiations for strategic orders in order to push sales
• Put in place cross commercial actions with other services (sales of services, CSD…)

PROFILE

• Business school or Generalist Engineer
• Master Degree with 3 to 5 years Professional experience

Present the expected skills:

• Technical skills (5-6 key competences): aeronautic background / after sale services / sense of negotiation / logistics knowledge

Language skills (and level)

• Strong Communication and proficiency in English and Spanish required.
• French or Portuguese desirable.
• Demonstrated strength in interpersonal, written and presentation skills

IT skills :

• Advanced level Office pack, Advanced level in SAP

Soft skills :

• customer oriented / team spirit / proactive
• Specify the specific constraints (e.g.: night working, regular business trips…): travel up to 20

Location : Miami

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

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