Description:
- Youll build relationships, ensure our teams are taken care of, and advocate for our customers needs
- As a Customer Project Manager, you will be responsible for the overall success of the assigned project to ensure quality, schedules and budgets are achieved by coordinating with all departments supporting the project
- Establishes detailed operational objectives and action plans to meet project performance goals
- Develops control systems and reports that accurately measure progress such as project schedules with milestones, project budgets, certifications, material ordering processes, labor targets and Contract Change Orders (CCO)
- Identifies potential problems in sufficient time and insure corrective action to be taken
- Ensures companys contract commitments are met
- Implements project work breakdown structure and coordinates technical activities of project
- Makes decisions, carries out actions and directs others in matters related to the duties and goals of Program Management in coordination with appropriate Department Leader
- Works across all departments to ensure that functional objectives are proactively met for production, procurement, quality control, logistics, and administrative functions
- Obtains customer approvals for work scope changes and overtime
- Acts as primary customer contact on status performance and anticipates and fulfills customer needs to ensure their satisfaction and continued business
- Provides alternative solutions to customer, including contractual changes
- Provides justification for deviations from the project plan and provide recovery strategy
- Generates sales by providing information to customers regarding company capabilities, special programs and special pricing incentives
- Prepares quotations for customers
- Administers warranty claims and special programs
- Reviews invoices for accuracy in terms of labor, materials, cost, sell, contract compliance special programs, warranty and discounts
- Resolves discrepancies and disputes
- Investigates and resolves customer concerns and billing disputes relative to previous visits with the team and respective department managers in an expeditious manner
- Acts as the primary customer contact and managing a successful customer experience
- Observes and reports any issues or concerns in support of the company-wide quality, environmental and Safety Management System (SMS) policies
About Aerotek:
We know that a companys success starts with its employees. We also know that an individuals success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aeroteks people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aeroteks 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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