Description - External
About the role
We have an exciting opportunity to join our team as an Airport Service Manager. This role is based at our station in Lisbon.
The role will include ensuring safe, secure and cost effective QR airport operations at the station to achieve regulatory compliance, operational efficiency and 5-star customer service. Furthermore, you will liaise with local Airport Handling Management to ensure QR ground handling and customer service standards are met at all times while managing a team.
Specific accountabilities for this role include:
• Leading the team and making sure all operations at the airport are in line with QR policies.
• Evaluate alliance, airport passenger handling strategies in conjunction with RMAS affecting station’s flight summer/winter schedules.
• Assess and foresee manpower planning in conjunction with peaks, holidays, seasonal or additional flights.
• Manages the daily operation and acts as liaison between airport service providers, government agencies and authorities, and senior management.
• Provides inputs and recommendations to management regarding short and long-term service improvements/changes.
• Primary contact and liaison person for all areas of the QR airport operation at the station.
• Strike effective balance between ‘customer first’ and ‘company interest.
• Ensure the Aircraft Turnaround Check (ATC) duty as assigned to ensure safe operation of QR ground ramp product.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible.
Qualifications
Qualifications - External
About you
To be successful in this role, you will need a bachelors degree combined with a minimum of five years of managerial experience in a similar customer-facing role within the airport environment. Moreover, you will need to have extensive experience on crisis management and overall airline/airport operations. You will also need to have managerial experience in leading a team and excellent stakeholder communication skills. You will also require good understanding of Conditions of Carriage, International Civil Aviation Safety and Security procedures in accordance with ICAO and IATA and local authorities and the ability to work under pressure.
You will need to be fluent (written and spoken) in English and Portuguese to perform this role.
Ability to work shifts, including weekends, is essential.
You must have the current legal right to live and work in the EU.
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
