DescriptionThere’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
Our Network Operations team works around the clock running United’s global operation, safely, reliably and efficiently. From dispatching and routing our fleet to coordinating with maintenance line planning and crew scheduling, this team makes caring connections with our internal customers and ultimately, United’s customers. From pushback to landing, the Network Operations team is the eyes and ears on the ground no matter where in the world your United flight takes you.
Key Responsibilities:Individuals are selected for this role based on high-performance, high-potential and a willingness to lead and develop peers. They have direct oversight of daily operations to ensure the highest level of product delivery in accordance with Company guidelines and the United Leadership Model. Focus will be on mentoring supervisors, frontline employees and/or administrative employees plus developing themselves as leaders. Recognized as experts in operational, administrative and technical areas of the operation.
The Assistant Manager will support Finance & Administration, Resource Planning and Employee Dependability & Labor. This could include financial and capital planning and analysis, accounts payable and receivable, long- and short-term resource planning and bidding, employee service center activities, transition duty assignments, and other duties as assigned.
Team Leadership- Lead all aspects of and support the performance of the Airport Operations Business Office
- Develop and support continuous improvement processes and initiatives
- Provide supervisors and frontline with regular mentoring, feedback and recognition as appropriate
- Provide technical guidance and interpret Company guidelines and procedures to support employees in functional tasks and to ensure that safety, security and service are delivered consistently
- Mentoring supervisors and administrative employees
- Act as backup for the operation when Manager is on vacation or out of station
Performance Management- Assist in tracking and analyzing departmental performance
- Set expectations regarding performance standards for supervisors, frontline employees and/or administrative employees and gain their commitment in accordance with Company guidelines and union agreements (if applicable)
- Lead performance dialogues with employees to review metrics, performance and issue resolution
- Address inappropriate behavior and performance issues with coaching and specific feedback
- Support investigations (as appropriate) into performance, safety, complaints and other work-related issues
Administration- Maintain regular and timely communication to include attending local meetings, townhalls, RAP sessions, e-mail/voicemail follow-up, and incident reports
- Seek cost-reduction opportunities and supervise controllable expenses
- Lead projects
United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!
QualificationsWhat’s needed to succeed (Minimum Qualifications):- Bachelors degree and/or 5+ years of equivalent work experience
- Two (2) years experience in Supervisor (L6) position, proficient in scheduling, and performance management systems to support frontline employees
- Achieves Plus or Outstanding previous year-end performance rating
- Knowledge of Airport Operations policies and Business Office procedures including collective bargaining agreements, vendor management, finance, and resource planning
- Strong written and oral communication
- Conflict resolution and decision-making
- Proficient in appropriate work group and office productivity software (i.e., MS Word, MS Excel, MS PowerPoint, MS Outlook)
- Must be legally authorized to work in the United States for any employer without sponsorship
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is a crucial function of the position
What will help you propel from the pack (Preferred Qualifications):- Bachelors Degree preferred
- Experience supervising a unionized workforce
- Principles of project management
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodationsunited.com to request accommodation.
Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT