Job Description: Assistant Manager – Admin Lead

Location: GBP Facility Management

Scope: Facility Operations – GBP Tower D (1st, 4th, and 5th Floors), Tower A (9th Floor), and Workzone (2 Floors)

Role Overview

Responsible for end-to-end facility operations across all GBP Towers. This includes property management, vendor coordination, compliance, budgeting, and ensuring a high standard of service delivery.

Key Responsibilities

Facility Operations & Property Management

- Oversee daily operations across designated floors in GBP Towers.

- Coordinate with landlords, IFM companies, AMC partners, and other stakeholders to ensure smooth facility management.

- Ensure timely resolution of operational issues and maintain service continuity.

Customer Service

- Maintain a customer-centric approach, treating every IndiGo employee as a valued customer.

- Practice active listening, set clear expectations, and ensure effective communication.

Partner Performance Management

- Monitor quality and turnaround time (TAT) of service execution.

- Evaluate service quality based on predefined criteria.

- Ensure compliance with contractual obligations, including licenses and certifications.

EHS, Safety, Compliance & Sustainability

- Manage Fire and PCB NOCs.

- Maintain data within compliance tools.

- Oversee waste handling, disposal, and air quality management.

Opex & Capex Management

- Prepare accurate forecasts for operational and infrastructure projects.

- Allocate funds efficiently while ensuring expenses remain within approved budgets.

Skills & Qualifications

- Strong analytical and problem-solving abilities.

- Excellent communication and interpersonal skills.

- Exceptional organizational and time-management capabilities.

- Sound understanding of building infrastructure and critical equipment.

- Proficient in computer applications