Who We Are!
Calm Air International is a regional airline serving the Northern part of Central Canada. From its main bases in Winnipeg, Thompson and Churchill, Manitoba, and Rankin Inlet, Nunavut, Calm Air operates frequent, daily scheduled passenger, charters, and cargo flights throughout Manitoba and the Kivalliq Region of Nunavut.
At Calm Air International LP, we value our customers, passengers, and the communities we serve. We are only as good as the employees who work with us. We are looking for highly motivated, well-organized individuals, who work well in a fast-paced environment, to join our team! Want to learn more? Visit www.calmair.com.
About the Opportunity
Are you seeking an exciting opportunity to work with a group of high performing professionals? Do you like to work independently as well as part of a skilled team? If so, we would like to hear from you! We are looking for a highly motivated, well-organized individual, who thrives in a fast-paced environment, to join the Calm Air family.
The sky is the limit!
What Youll Get to DoReporting to the Senior Manager-Inflight Operations, the Assistant Manager – Inflight, is a dynamic and engaging people leader to the Flight Attendant group. They are responsible for the leadership and support of the Flight Attendant group assigned to all Calm Air bases. This role will ensure regulatory requirements, Company policies, standard operating procedures and safety standards while fostering a professional and supportive culture for the Flight Attendant Team. The Assistant Manager – Inflight will act as the primary liaison between the Flight Attendants and corporate Flight Operations Management Team.Operations:Support and oversee day-to-day inflight operations and flight attendant performance at each baseEnsure Inflight compliance with Transport Canada (CARs) and Company standard operating proceduresConduct base audits, cabin inspections and compliance checks as requiredProcess and action flight attendant reports, emails, and inform the Senior Manager – Inflight Operations promptly of any significant in-flight irregularities including incident, accident, and occurrence reports, as they are reported by the individual Flight AttendantsEnsure Flight Attendants report operational situations in a timely mannerResponsible for maintaining Flight Attendant Uniform Policies and ensure all uniform policies are adhered toPerform periodic checks to assess procedures and individual performance in safety, emergency procedures, cabin service and passenger handlingCoordinate and maintain onboard commissarySupport and maintain a strong relationship with the Flight Attendant Union groupResponsible for the Senior Manager-Inflight Operations duties when the Senior Manager-Inflight Operations is absentAssist with managing Crew AccommodationsAssist in updating and amending the Flight Attendant Manual, ensuring it’s consistent with other guidance materials and manuals as required and ensure copies of all amendments are supplied to all holders of the ManualAssist with overseeing the Flight Attendant Training and coordinating FA Training (booking meeting rooms, scheduling etc.)Ensure all Flight Attendant qualifications are currentConduct Flight Attendant recruitment activities as requiredMonitor procedures with respect to passenger safety and handling and make recommendations for changes and/or improvementsParticipate in the preparation of corrective action training plansOther duties as assignedSafety & Leadership:Maintain safety as our first quality standardParticipate in Safety Management System Corrective Action Plans for Cabin SafetyConduct performance discussions, coaching and when necessary, corrective follow-upsSupport and mentor the Flight Attendant groupReinforce safety and security proceduresProvide guidance and support to new hiresPromote occupational health and safety within your department, and participate in the development and monitoring of safety trainingProactively communicate hazards and SMS initiatives with your departmentEmbark on employment equity initiatives, engaging with all employees to promote employment equity and encouraging employees to undertake the self-declaration survey updating as necessaryAll levels of the organization share responsibility for human rights within the organization, overseeing and promoting continuous improvement on human rights and employment equity initiativesOther duties as assignedCarry out their duties safely within regulatory and company standards, policies, processes, and procedures as trained. Use safety equipment (tools, Proper Protective Equipment etc.) as provided. Actively identify and report hazards and deficiencies (when in doubt report). Assist in development of company processes and procedures as required.Skills & Experience We Value Must have a High School DiplomaMinimum two (2) years Industry Experience is an asset but not required, preferably in a leadership role or management rolePost-Secondary education or certification in Human Resources Management, Business Administration or related field is an assetKnowledge of Transport Canada CARs 705 and inflight operating procedures is not required but considered an assetFamiliarity with in-flight training standards is not required but considered an assetProven leadership and people management experience, including conflict resolution and performance managementMust be able to manage your time effectively in a fast-paced environmentSuperior interpersonal, listening, and problem-solving skills