IndiGo is India’s largest and most preferred passenger airline and amongst the fastest-growing airlines in the world.We have a simple philosophy: offer fares that are affordable, flights that are on time, and provide a courteous and hassle-free travel experience across our unparalleled network. We demonstrate that low cost does not mean low quality. With our fleet of 400+ aircraft, we operate well over 2,200 daily flights, connecting 130+ destinations (of which 40+ are international), welcoming 118 million+ customers on board last year. We have an industry-leading on-time performance and one of the highest customer NPS in the Indian spanet. At IndiGo, we will continue to extend our scope, by spreading our wings internationally, from a domestic carrier to a global aviation leader.

Reports To: Base Head or Manager at their respective Base

Location: Delhi

Job Overview:

• Assistant Manager is responsible for the day-to-day Cabin Crew operations.
• He /She is an inspiring leader and a role model responsible for Developing, Leading and implementing strategies in Cabin Crew Operations and drive excellence in the respective unit by promoting efficiency and best results at the Base.
• He /She needs to ensure that daily operations at IFS are carried out effectively as per the stipulated standards and also drive peak performance with the Cabin Crew and their team Responsibilities and Duties
• Act as a duty in-charge (as may be applicable)
• Ensure cabin crew reports in time
• Crew has performed mandatory pre-flight medical check requirements
• Share any critical operations related updates and special briefings as may be required
• Operating Crew is in possession of mandatory documents and recent circulars
• To ensure cross departmental functions and work in collaboration with operational departments (Crew Control, Crew Scheduling, Training, Catering, etc.) to provide input on issues such as flight delays, roster needs, technical issues.
• Ensure these are effectively communicated and understood by crew and also by the team members
• Total accountability in driving efficiency in the Briefing cycle and achieve the expected KPI
• Consistently driving towards improving and weekly performance numbers
• To consistently deploy and implement all new projects and initiatives to support operational and changing business needs
• Provide leadership to the Inflight Services Team (For Cabin Crew) by ensuring strategy and future direction is communicated and followed
• Take complete ownership for implemented and evaluated new SOP’s and Projects
• Liaise with all departments in IFS and all relevant partner departments and practice collaborative thinking to drive strategies and projects
• Drive performance-based platforms like PEP, Grooming and Behaviour Management system
• Be part of cross functional delegations and take up new responsibilities
• Set KRAs for attendance statistics and ensure accountability for achieving these results and implement effective solutions for your respective team (Sickness, Absences, Code of Conduct etc.,)
• Support and promote a culture of safety and security within the In-Flight Services Department
• Ensuring all costs are kept within IFS department budget and align with company goals
• Offers recommendations and assistance to Manager in relation to the development of departmental manuals, in line with the changing needs of the business
• Acts as a deputy for the Base Head or Managers in their absence in all aspects relating to Cabin Crew Operations
• To be on-call when required to make high-level decisions to minimize operational disruption whilst taking into consideration of crew welfare
• Drive optimization and team utilization by planning effective rosters and ensuring Crew traffic are covered and minimize any disruptions
• Foster self-learning attitude and show efforts in enhancing self-skillset
• Ensure by self or via team that Flight reports are filled in time by their respective base leads
• Additionally, he/she would be responsible for safety related duties as defined for IndiGo personnel in safety policy, Section 9 of OPM, Interpersonal

Skills:

a) Able to drive objective based discussion

b) Exhibit strong written and verbal communication skills

c) Excellent understanding of Standards and Procedures

d) Well-developed analytical and problem-solving skills

e) Excellent project management skills and able to develop Management reports

f) People management and Leadership skills

g) Should be excellent at MS Office: Excel/ MS Word/ PowerPoint

h) Excellent command of the English language – Written and Spoken

At IndiGo, we believe in the innate strength of an energetic, diverse, and inclusive workforce, where the viewpoints and life experiences of our employees help us foster strong connection with all our customers. Our diversity equity and inclusion efforts are designed to attract, nurture, and advance the lives of our employees and customers irrespective of their, but not limited to, gender, race, color, religion, caste, creed, ethnicity, origin, language, social and economic status, sexual orientation, persons with disabilities, nationality, age, marital and maternity status.

IndiGo does not charge fees for Job Interviews, Registration, Verification or Offer Letters. All Official communication will be from verified IndiGo IDs (e.g., xxxgoindigo.in). Please report any fake job offer to eco.goindigo.in

At IndiGo we are committed to fostering an inclusive and equitable workplace. All employment decisions are made solely on the basis of merit and qualifications, without regard to a candidate’s gender, race, color, religion, caste, creed, ethnicity, language, sexual orientation, marital status, maternity status, disability, or social and economic background’