• Develop and implement content strategies to enhance finesse and leadership deportment among cabin crew members, contributing to a distinguished and professional service culture.
• Drive the creation of engaging and impactful training materials that focus on finesse, leadership skills, and overall deportment, aligning with company’s standards and industry best practices.

• Lead the development of content for finesse and leadership deportment training programs for cabin crew members.
• Lead the creation of training programs specifically focused on finesse, encompassing aspects such as interpersonal skills, communication finesse, and refined customer interactions.
• Collaborate with subject matter experts and stakeholders to identify key content areas and learning objectives.
• Create engaging and interactive training materials, including presentations, videos, and written guides.
• Ensure content reflects the latest industry standards, regulatory requirements, and airline’s service expectations.
• Develop captivating and interactive content, including presentations, videos, and written guides, to convey finesse principles effectively to cabin crew members.
• Regularly review and update finesse training materials to incorporate feedback, industry trends, and changes in policies or regulations.
• Coordinate with instructional designers to ensure effective and pedagogically sound content delivery.
• Facilitate workshops and training sessions to deliver finesse content, providing hands-on guidance and practical insights to cabin crew members.

• Collaborate with the Training team to integrate finesse and leadership content into broader training programs.

• Analyze training effectiveness through assessments and feedback mechanisms.

• Provide support and guidance to cabin crew members on finesse and leadership development.

• Monitor and evaluate the application of learned finesse and leadership skills in practical scenarios.

Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR.

Expert Content Creator

Efficient Project Manager

Dynamic Communicator.

Innovative Problem Solver

Finesse & Leadership Expertise.

Collaborative Stakeholder Liaison

Internal Interfaces

Service Training

• Collaborate with the training manager to align finesse and leadership content with overall training objectives and departmental goals.
• Coordinate with the team to ensure seamless integration of finesse and leadership content into existing training programs.

Human Resources Department

• Work closely with HR to integrate finesse and leadership development into broader employee development initiatives.

Cabin Crew Operations Department

• Collaborate with the operations department to understand real-world challenges and align content development with the practical needs of cabin crew members.

External Interfaces

External  Institutions and Consultants

• Collaborate with external training institutions or consultants to leverage their expertise and stay updated on the latest developments in finesse and leadership training.

Professional Development Organizations

• Connect with organizations dedicated to professional development to gather insights, share best practices, and stay informed about advancements in finesse and leadership training.

Minimum Education requirements

• Bachelor’s degree in education, Instructional Design, or a related field.
• Master’s degree is an added advantage

Experience

Minimum

Desired

• 5 years of experience in content development, instructional design, or training roles, with a focus on finesse, leadership, or deportment content.

• Familiarity with e-learning platforms and technology in training delivery.

• 8+ years of experience in content development, instructional design, or training roles, with a focus on finesse, leadership, or deportment content.
• Familiarity with e-learning platforms and technology in training delivery.
• Previous experience in aviation or service-oriented industries.

Reviewed By

Date

Signature

Approved By

Date

Signature