Wizz Air is a leading European low-cost airline. Our mission is to provide affordable and reliable air travel to everyone, everywhere, while minimizing our environmental impact. We are proud to foster a diverse and inclusive team of over 8,000 employees from more than 110 nationalities, who share our values of inclusivity, positivity, dedication, integrity, and sustainability.

As a rapidly expanding airline, we offer exciting career opportunities across a range of functions, from flight operations to engineering, customer experience, finance, and more. We provide extensive training and development opportunities to help our employees grow and succeed in their roles. Joining Wizz Air means joining a team that is passionate about aviation, dedicated to excellence, and committed to making air travel accessible and sustainable for all. If you are looking for a challenging and rewarding career in the aviation industry, we welcome you to explore our job opportunities and become a part of our success story.

CRM Manager 

Based in BUD or OTP

PLACE IN THE ORGANIZATION

The CRM Manager reports to the Senior Group Training Services Manager.

WHAT WE OFFER: 

• Base salary and employee bonus scheme
• Unlimited number of significantly discounted and confirmed seating tickets, giving access to a continuously growing network of destinations
• Relocation package (if applicable)
• Life insurance
• AYCM sport pass contracting possibility
• Instant impact, from any level of the organisation, exposure to C-suite management
• Fast career progression, internal mobility and talent management supported by training opportunities (Wizz Academy and bespoke trainings)
• True international and multi-cultural work environment, passionate, driven and diverse teams

RESPONSIBILITIES

The CRM Manager reports to the Senior Group Training Services Manager for:

• Developing, maintaining,  and integrating of CRM training in accordance with AOC requirements and internal standards;
• Ensuring that the CRM training programs are aligned with AOC’s operational procedures, safety standards, and performance expectations;
• Ensuring the maintenance of the CRM training documentation;
• Developing and maintaining CRM training programmes to ensure its compliance with the AOC requirements;
• Developing and maintaining the Mental Health training programmes to ensure its compliance with the AOC requirements;
• Developing and updating the CRM Training Materials to ensure its compliance with the AOC requirements;
• Developing and maintaining the CRM Trainer Standardisation program, to ensure its compliance with the AOC requirements;
• Monitoring CRM Trainer standardization, performance, training and competencies and their documentations;
• Developing and updating the CRM Trainer Training Materials to ensure compliance with the AOC training programs;
• Developing and publishing guidance to CRM Trainers, to ensure that CRM trainers are aware of the AOC Standards and Requirements;
• Designing and upholding robust internal processes for CRM Trainer selection and standardisation;
• Monitoring that there are a sufficient number of Qualified CRM Trainers for the forecasted training events;
• Coordinating the selection and recruitment of CRM Trainers;
• Maintaining and updating databases of CRM instructors in accordance with the AOCs requirements;
• In conjunction with the CRM Standardisation Trainers, ensuring that the CRM training are delivered in accordance with the approved training program and company procedures, policies, and standards;
• Liaising with the Wizz Air AOCs Nominated Person Crew Training related to the activities under the relevant service letter agreement;
• Participating in Meetings to align on team goals in accordance with the group training meeting matrix.

AUTHORITIES

• Modify CRM Training program and materials;
• Access to the CRM training records;
• Modify CRM Trainer Standardisation program and materials;
• Access to the CRM Trainer records;
• Act as a CRM Trainer.

SKILLS AND COMPETENCIES

• Native or similar standard of spoken and written English;
• Excellent interpersonal and organizational skills with focus on Team work;
• Comprehensive knowledge of the applicable EU regulations and associated requirements;
• Familiarity with management systems in the area of aviation;
• Knowledge of presentation techniques;
• Knowledge of feedback and coaching techniques;
• Experience on computer programs relevant to the responsibilities (Word, Excel, PPT etc.);
• Capable of motivating and developing others by providing support and guidance;

MINIMUM REQUIREMENTS

• Specialized training as per GT OMM;
• Acting or acted as CRM Standardisation Trainer;
• Bachelors degree.

When applying, please only provide valid information regarding your educational background and certificates, as the original documents will be requested during the hiring process.

We look forward to meeting you and learning more about your skills and experience. Join the Wizz Air team and discover the world of opportunities.