Job Description

Roles and Responsibilities

• Lead and manage frontline central services employees; handle staffing, performance development, training, cross‑training, and shift coverage across all special processes (heat treat, FPI, CMM, EDM).
• Own the flow of parts through central services using clear, agreed prioritization rules; manage WIP, queues, and lead times with strong visual management to provide predictable, fair service to all sending cells.
• Ensure a feasible central services plan aligned to KPI targets and customer need dates; coordinate closely with Production, Purchasing, Material Planning, Quality, Engineering, and Maintenance.
• Ensure EHS compliance and adherence to special process controls; create, train, and improve standard work; solve process and equipment issues using sound technical judgment and data from systems such as Oracle and Maximo.
• Analyze and reduce non‑conformances related to central services; maintain robust control plans and support new product/new process introductions so methods and documentation are ready before launch.
• Verify monthly timesheets; organize vacations and days off; resolve labor issues with supervisors/HR; review and approve vouchers.
• Plan and run improvement projects focused on flow, lead time, quality, productivity, and equipment utilization; lead Daily Management (tier boards, KPIs, audits, escalation) and apply Lean/FLIGHT DECK tools to drive a strong continuous improvement culture.
• Support capacity planning and investment proposals for central services, and coordinate implementation and commissioning of new equipment or capabilities.

Job Qualifications

• An Operator in current classification (or equivalent deep technical experience in relevant central services/special processes).
• Advanced experience in manufacturing and production supervision, preferably including experience in special processes such as heat treatment, CMM inspection, FPI, or EDM.
• Demonstrated strong lean background, with practical experience using lean management tools to drive continuous improvement in safety, quality, delivery, and productivity.
• Education comparable to a bachelor’s degree or a high school diploma with relevant experience in manufacturing operations, special processes, or industrial leadership.

Desired Characteristics

• Experience in manufacturing operations and/or central services, with strong understanding of shared-resource environments and their impact on lead time and delivery.
• Strong communication, interpersonal, and leadership skills; able to clearly communicate priorities and status, influence small teams, and balance fairness across multiple internal customers.
• Proven problem-solving and technical troubleshooting skills in special processes and equipment, including root cause analysis and implementation of sustainable corrective actions.
• Demonstrated FLIGHT DECK/Lean experience, including use of 5S, visual management, standard work, and continuous improvement tools; able to design and sustain effective visual management for WIP, queues, and equipment status.
• Strong project and time management skills; able to coordinate multiple improvement projects, capacity changes, and equipment initiatives in a high‑mix, shared‑service environment.
• Comfort with data and systems (Oracle, Maximo, Microsoft Office, and related manufacturing/quality systems) to manage WIP, capacity, maintenance, and performance.
• Strong technical knowledge of central services technologies and equipment (e.g., heat treat furnaces, CMMs, FPI lines, EDM machines); professionalism, responsibility, attention to detail, and willingness to work overtime as needed.

Additional Information